Maria Elizabeth Baby

The Federal Bank Ltd

Bangalore

02.2016 - Current

Managed daily operations to ensure efficient banking services delivery.
Oversaw compliance with regulatory requirements in banking operations.
Implemented process improvements to streamline workflows within the branch.
Managed customer service inquiries and complaints in a timely manner.
Supervised daily operations including scheduling shifts, assigning duties.
Maintained up-to-date knowledge of company products and services.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Collaborated with management on developing strategic plans for achieving business goals.
Coordinated with other departments to ensure smooth flow of operations.
Developed a system for tracking inventory and ordering supplies as needed.
Analyzed business performance data and forecasted business results for upper management.
Resolved customer inquiries and complaints requiring management-level escalation.
Communicated regularly with customers to gain insights into their needs.
Implemented quality control measures to uphold company standards.
Conducted internal audits to ensure adherence to compliance protocols.
Trained staff on compliance procedures and best practices.
Monitored changes in regulations and updated policies accordingly.
Collaborated with departments to address compliance-related issues effectively.
Trained new employees on policies and procedures for customer service excellence.