Maria Felix Charles
Bengaluru
Summary
I am a Self-motivated professional with broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets.
Overview
11
11
years of professional experience
Work History
Sales Development Representative
Giift (Xoxoday)
6 2022 - Current
- Research accounts, identify prospects, generate interest and develop accounts to stimulate opportunity.
- Enhanced team performance through regular sales training sessions, role-playing exercises, and constructive feedback.
- Optimized email campaigns using A/B testing techniques to improve open rates, click-through rates, and lead conversions.
- Evaluating Inbound leads from various sources (website forms, social media, email campaigns) to determine their quality and readiness for sales engagement for UK/EU and the US Market.
- I was responsible for identifying and creating new qualified sales opportunities in Target Accounts via outbound calling for the Account Executives.
- Track and report on key performance metrics, including lead conversion rates, pipeline growth, and sales activities.
- Leveraged social media platforms to connect with potential leads, enhancing brand's visibility and engagement.
- Achieved and exceeded company-defined sales quotas.
- Worked closely with Account Executives to understand product better.
- Leveraged CRM to collect, organize and manage sales data and customer information.
Sales Development Representative
Salesken
06.2021 - 05.2022
- My prime focus is to cater to US market.
- End-to-end management of hunting, pitching, solutioning, and execution for many SMB and Mid Enterprise clients.
- Initiate conversations with potential clients via phone and email outreach.
- Exceed monthly/quarterly Sales Qualified Lead and Deals Sourced targets.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Optimized email campaigns using A/B testing techniques to improve open rates, click-through rates, and lead conversions.
- Set and achieved company defined sales goals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
Inside Sales Manager
White Hat Jr
06.2020 - 06.2021
- Liaised with customers via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Secured new accounts by strategically pursuing leads, generating over $ 20,000 in revenue monthly.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
Inside Sales Manager
Synup
06.2019 - 03.2020
- Employed consultative approach to assess customer needs and business challenges.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Identifying client business needs and challenges, forecast requirements, and work on customized service solution
- Contacted clients in person and on telephone to obtain feedback about services purchased.
- Used cold calling to reach out to local business owners needing new advertising products and services.
- Streamlined the sales process by utilizing CRM tools for efficient tracking of leads, prospects, and closed deals.
- Optimized lead qualification processes by refining criteria used in identifying high-potential prospects, increasing efficiency in targeting efforts.
- Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.
Sales Manager
Trescon
03.2016 - 04.2019
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Handling of Key Accounts (Middle East and Africa).
- Held weekly meetings with Sales Directors to identify techniques to overcome sales obstacles.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Identifying client business needs and challenges, forecast requirements, and work on a customized service solution.
Assistant Sales Manager
Fleming
09.2011 - 02.2016
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Trained new associates in successful sales and performance strategies.
- Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
- Held weekly meetings with Sales Directors to identify techniques to overcome sales obstacles.
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Monitored competitors'' activities and adjusted tactics accordingly, ensuring a competitive edge in the market.
Education
St. Aloysius Boys High School
Govt PU College
04.2001 -
Skills
Adaptability and Flexibility
Outbound and Inbound Sales
Social selling
Sales Forecasting
Cold-calling
Excellent Communication
Lead Qualification
Objection handling
Timeline
Sales Development Representative
Salesken
06.2021 - 05.2022
Inside Sales Manager
White Hat Jr
06.2020 - 06.2021
Inside Sales Manager
Synup
06.2019 - 03.2020
Sales Manager
Trescon
03.2016 - 04.2019
Assistant Sales Manager
Fleming
09.2011 - 02.2016
Govt PU College
04.2001 -
Sales Development Representative
Giift (Xoxoday)
6 2022 - Current
St. Aloysius Boys High School