MARIAGUADALUPE GUERRA
Fishers
Summary
Dynamic and dedicated professional with a strong background in customer service at Five Star Senior Living. Proven problem solver and effective communicator, enhancing customer satisfaction through exceptional service. Skilled in teamwork and adaptability, consistently fostering a positive environment while maintaining cleanliness and operational efficiency.
Overview
2
2
years of professional experience
Work History
Dining Room Server
Five Star Senior Living
Noblesville, IN
07.2024 - Current
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Built long-lasting relationships with residents.
- Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
Housekeeper
County of Chester
West Chester, PA
10.2023 - 06.2024
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Housekeeper
DSC SOLUTIONS
Lancaster, PA
06.2023 - 06.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Line Runner
Tri-pac Inc.
Downingtown, PA
05.2023 - 06.2023
- Implemented operational changes based on feedback from supervisors and coworkers, leading to increased productivity.
- Proactively identified opportunities for automation within the production process, evaluating and recommending new equipment to enhance efficiency.
- Supported cross-functional teams during periods of high demand or staff shortages, demonstrating flexibility and adaptability.
Education
Bachelor of Science - Psychology
UNIVERSIDAD RAFAEL URDANETA
ZULIA, VENEZUELA11-2021
Skills
- Adaptability
- Teamwork
- Decision-making
- Problem solver
- Communication
- Leadership
- Critical thinking
- Time management
- Cleanliness
- Customer service focus
- Conflict resolution
Timeline
Dining Room Server
Five Star Senior Living
07.2024 - Current
Housekeeper
County of Chester
10.2023 - 06.2024
Housekeeper
DSC SOLUTIONS
06.2023 - 06.2024
Line Runner
Tri-pac Inc.
05.2023 - 06.2023
Bachelor of Science - Psychology
UNIVERSIDAD RAFAEL URDANETA
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