Summary
Overview
Work History
Education
Skills
Timeline
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Mariah Aguilar

Valparaiso

Summary

As a graduate from Indiana State University, I have a passion to dive further into the field of psychology. I have proven work experience in the customer service field and want to explore more of the studies I've learned through the University. I am dedicated to challenging myself to new things that inspire me to learn more.

Overview

6
6
years of professional experience

Work History

Server

Blockhead Beerworks
07.2022 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server/Trainer

Doc's Smokehouse Bar And Grill
05.2021 - 03.2023
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Monitored new server performance and offered continuous support throughout training period.
  • Traveled to other locations in Illinois and Wisconsin, opening restaurants and training new employees
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.

Front Desk Manager

ResLife Indiana State University
08.2019 - 12.2020
  • Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
  • Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.

Front Desk Attendant

ResLife Indiana State University
06.2018 - 12.2020
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
  • Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
  • Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
  • Managed phone lines effectively, directing calls to appropriate departments while maintaining excellent customer service standards.
  • Organized and maintained thorough record-keeping systems for guest information and mailing details to ensure accurate documentation.

Education

Bachelor of Science - Psychology

Indiana State University
Terre Haute, IN
05.2023

High School Diploma -

Gavit High School
Hammond, IN
05.2018

Skills

  • Safe Food Handling
  • Guest Engagement
  • Cash Handling
  • Suggestive Selling
  • Allergy awareness
  • Employee Training
  • Hospitality services
  • Word Processing
  • Credit and cash payments
  • Administrative Skills

Timeline

Server

Blockhead Beerworks
07.2022 - Current

Server/Trainer

Doc's Smokehouse Bar And Grill
05.2021 - 03.2023

Front Desk Manager

ResLife Indiana State University
08.2019 - 12.2020

Front Desk Attendant

ResLife Indiana State University
06.2018 - 12.2020

Bachelor of Science - Psychology

Indiana State University

High School Diploma -

Gavit High School

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Mariah Aguilar