MARIAH SUMMERS
Indianapolis,IN
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Tropical Smoothie Cafe
02.2024 - Current
- Assisted customers at the drive through and inside cashier, taking orders, answering questions, and delivering food; prepared food in the kitchen
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Caregiver
Care Access Group
04.2023 - Current
- Provide support in maintaining the household, assist with activities of daily living, provide transportation to medical appointments and errands and other support as needed for a senior in her home
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Caregiver
RES CARE
08.2023 - 01.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
Cashier
Finish Line
12.2022 - 04.2023
- Assisted customers at cashier answering questions
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Area Supervisor
Ross Dress for Less
10.2021 - 10.2022
- Ensured customers have a positive shopping experience, greeting customers, keeping the racks and shelves clean and organized, assisting customers with finding items and with checking out at the end of their visit
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed budgets and resources to ensure optimal allocation of funds, maximizing operational success.
- Maintained high standards of cleanliness and organization across multiple sites, enhancing customer experience.
Education
No Degree - Nail Tech
Tricoci University
Fishers, IN05-2025
Associate Accelerated Program (ASAP) - Psychology
Ivy Tech Community College
Indianapolis, IN05.2023
Core 40 Diploma -
Herron High School
Indianapolis, IN05.2022
Skills
- Positive attitude
- Respectful and compassionate
- Customer service
- Team management
- Team leadership
- Patient care
- Patience and empathy
- Problem-solving
- Customer service focus
- Time management skills
- Flexible schedule
- Team motivation
- Customer relations
- Compassionate care
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Activities
- COLLEGE PREP CONFERENCE, CENTER FOR LEADERSHIP DEVELOPMENT, 2021, Gained a comprehensive understanding of the entire college readiness process.
- V.O.I.C.E., CATCH THE STARS FOUNDATION, 2018, A 12-month pilot program focusing on transforming lives and creating stronger communities.
- SUPPORTIVE MENTORING THROUGH ART, INDIANAPOLIS ART CENTER, 2017, Fostering critical thinking and problem-solving skills through a series of refined terms and a culminating professional exhibition.
Certification
- CPR/AED Certification
- First Aid Certification
Languages
English
Full Professional
Timeline
Shift Leader
Tropical Smoothie Cafe
02.2024 - Current
Caregiver
RES CARE
08.2023 - 01.2024
Caregiver
Care Access Group
04.2023 - Current
Cashier
Finish Line
12.2022 - 04.2023
Area Supervisor
Ross Dress for Less
10.2021 - 10.2022
- CPR/AED Certification
- First Aid Certification
No Degree - Nail Tech
Tricoci University
Associate Accelerated Program (ASAP) - Psychology
Ivy Tech Community College
Core 40 Diploma -
Herron High School
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