Summary
Overview
Work History
Education
Skills
Certified Courses
Master Project
Technical Skills
Work Availability
Timeline
Generic

Maria Lynda Missier

Chennai

Summary

I consider it as a unique opportunity to create and add value to develop and grow in my career. I will ensure to make the firm proud with the assigned work and also a very adaptive person always like to explore and accept new opportunities to gain knowledge and excel in the trendiest industry. Also a enthusiastic Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Overview

3
3
years of professional experience

Work History

Senior Process Associate

Cognizant Technologies
Chennai
01.2020 - 11.2021
  • Generated weekly and monthly reports summarizing key performance indicators associated with customer service activities.Collaborated with team members on projects related to process optimization initiatives.
  • Worked closely with other departments such as IT, marketing, finance to ensure smooth operations across teams. Evaluated existing processes and systems used within the organization and recommended changes as necessary.
  • Resolved escalated issues from customers in a timely manner while ensuring satisfaction with solutions provided. Also gained handson experience working with Advance MS, Excel, Tableau also prepared presentation for the complete team report to review visually.
  • Internally moved to another project from Jan 03rd 2021 till December 2021 had worked with customer dealing/satisfaction in person and represented myself on behalf of my organization in the conference held in the United Kingdom and learnt many new technologies.

Customer Service Representative

HCL Technologies Ltd
Chennai
08.2018 - 08.2019
  • Worked together with multiple international projects and also gained experience with handling a team and processing quality check. Gained experience with new technologies to update data, review the data and analyze and proceed further and handle every different query accordingly.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs. Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business. Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Education

Master of Science - Big Data Analytics

SHEFFIELD HALLAM UNIVERSITY
United Kingdom
11.2023

B. Tech - Information Technology

HINDUSTAN UNIVERSITY
08.2018

HSC -

Holy Angels Anglo Indian Higher Secondary School
T.Nagar, Chennai
05.2014

Skills

  • Possess good communication skills
  • Positive attitude and Time Management
  • Adaptive Person
  • Keen to discover and learn about new innovations
  • Client Confidentiality
  • Time Management
  • Process Analysis
  • Call Management

Certified Courses

  • Data Analytics Fundamentals, Advanced Microsoft excel, My SQL, Statistics & Probability & Tableau - Trainity (Online)
  • Structured Query Language-SQL, Basic SQL to Mid-Level SQL complete structure - Skill Nation (Online)

Master Project

The Master’s Degree Thesis was all about the prediction of Covid-19 to create a deep learning model for Covid19 disease classification using a supervised machine learning method in order to compare machine learning algorithms and potentially classify the outcomes with the highest degree of accuracy in determining how many people have been saved during the tough period. So at the end of the prediction i held strong knowledge to analyze the dataset and present it visually to the public and derive the required solution by using the Quantitative Analysis and various prediction methods also gained hands-on experience working with large data management.

Technical Skills

  • Agile Methodologies
  • Data Warehousing
  • Data Visualization
  • Advanced Excel
  • Tableau
  • ETL
  • Scrum
  • Microsoft Excel/Word
  • Statistical Methods
  • Quality Assurance

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Process Associate

Cognizant Technologies
01.2020 - 11.2021

Customer Service Representative

HCL Technologies Ltd
08.2018 - 08.2019

Master of Science - Big Data Analytics

SHEFFIELD HALLAM UNIVERSITY

B. Tech - Information Technology

HINDUSTAN UNIVERSITY

HSC -

Holy Angels Anglo Indian Higher Secondary School
Maria Lynda Missier