Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Receptionist

MARIAM KHAN

Indore

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Business Support Executive

Virtual Experts LLP
09.2020 - 02.2021
  • Delivered exceptional customer experiences and promoted strong relationships.
  • Provided expert support and troubleshooting via telephone and chat services.
  • Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
  • Increased customer service success rates (CSAT scores 99%) by quickly resolving issues.
  • Proofread and edited documents for accuracy and grammar.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Managed online booking inquiries (30) and assisted guests and travel partners with questions throughout entire booking cycle.
  • Training to the new joiners on the project.
  • Managed Team queries.
  • Handled weekly client calls and meetings.

Process Specialist

Infosys BPM Ltd
08.2013 - 05.2019
  • Handled weekly client calls
  • Managed Team queries.
  • Supervised a team of 25 employees.
  • Developed and proofread standard operating procedures and document workflows to drive current and future processes.
  • Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Determined and recommended methods to implement improvement opportunities.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Devised and implemented controls and procedures to promote financial accuracy.
  • Produced financial statements and reports to comply with regulations.
  • Developed and maintained database of financial records for clients.
  • Built complex financial models for decision-making and forecasting.
  • Analyzed financial trends and provided detailed financial reports to management.
  • Generated financial projections and forecasts for short- and long-term.
  • Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Administered internal quality audits and assessed results to inform corrective action measures.
  • Monitored KPIs to proactively address bottlenecks and quality issues.
  • Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
  • Followed established auditing processes to meet internal and regulatory requirements.

Education

Bachelor of Education -

Devi Ahilya Vishwa Vidyalaya
Indore
06.2022

Master of Commerce - Financial Accounting

Savitri Bai Phule Pune University
Pune
01.2019

Bachelor of Commerce - Computer Application

Padmashree Dr. D.Y. Patil Arts , Commerce And Science College
Pune
07.2013

Skills

  • Advanced Excel
  • Microsoft office
  • Audit Support
  • Good documentation skills
  • Hands-on experience on Zendesk
  • Excellent communication, interpersonal, Analytical and problem solving skills
  • Training Experience
  • Account Reconciliation Processes
  • Administrative Support

Accomplishments

  • Supervised team of 20 staff members.
  • Managed the technical issues effectively with regular follow ups without an impact on daily activities and Month end reporting.
  • Created excel based reconciliations which has helped in reducing FTE's.
  • 25+ month end activities transited from clients.
  • Customer Service - Professionally processed 120+ queries per day, providing information and service to ensure customer satisfaction.
  • Completed internal trainings of the organization.

Languages

Hindi
Upper intermediate (B2)
English
Upper intermediate (B2)
Urdu
Intermediate (B1)

Timeline

Business Support Executive

Virtual Experts LLP
09.2020 - 02.2021

Process Specialist

Infosys BPM Ltd
08.2013 - 05.2019

Bachelor of Education -

Devi Ahilya Vishwa Vidyalaya

Master of Commerce - Financial Accounting

Savitri Bai Phule Pune University

Bachelor of Commerce - Computer Application

Padmashree Dr. D.Y. Patil Arts , Commerce And Science College

Similar Profiles

CREATE PROFILE
MARIAM KHAN