Mariam Yusuf
Indianapolis,IN
Summary
Patient Access Specialist with proven experience in registration, insurance verification, and EPIC systems. Focused on providing accurate, timely support and exceptional service in fast-paced healthcare settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Associate
Valley Medical Center
01.2021 - 05.2025
- Assisted patients with registration and appointment scheduling processes.
- Verified patient insurance information to ensure coverage accuracy.
- Supported front desk operations by managing incoming calls and inquiries.
- Collaborated with healthcare staff to streamline patient intake procedures.
- Delivered excellent customer service to patients and families while resolving concerns and answering billing inquiries.
Refund/Credit Specialist
Seattle Cancer Care Alliance
07.2016 - 12.2020
- Processed patient and insurance refund requests efficiently.
- Analyzed and resolved credit balance discrepancies to enhance accuracy of financial records
- Coordinated with insurance providers to verify patient's policy benefits in relation to claims.
- Implemented quality control measures to ensure accuracy in refund transactions and documentation.
- Established strong working relationships with colleagues across various departments, facilitating effective cross-functional collaboration.
Patient Access Representative
Kaiser Permanente
11.2014 - 07.2016
- Perform patient check-in/check-out, demographic updates, and insurance verification for 100+ patients daily using Epic.
- Oversaw front desk operations, addressing patient inquiries and resolving issues promptly to maintain satisfaction levels.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Skills
- Patient Registration & Scheduling
- Insurance Verification & Prior Authorization
- Cashiering & Daily Reconciliation
- Referral Processing & Coverage Setup
- EPIC Systems proficiency
- Communication & Interpersonal Skills
Technical Skills
- Epic Systems (Cadence, Prelude, Resolute)
- Microsoft Office Suite (Word, Excel, Outlook)
- 10-Key, Typing (40+ WPM)
- Multi-line Phone Systems
Certification
- EPIC Cadence / Prelude / Resolute Training – Completed 2022
- HIPAA Compliance Certification – Current
- Medical Terminology & Basic Billing Procedures – Community College Course, 2013
Timeline
Patient Access Associate
Valley Medical Center
01.2021 - 05.2025
Refund/Credit Specialist
Seattle Cancer Care Alliance
07.2016 - 12.2020
Patient Access Representative
Kaiser Permanente
11.2014 - 07.2016
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