MARIAM ANEESHA JOHNSON

• Led operational planning and managed a team of 15 members, ensuring smooth workflow distribution, and timely task completion.
• Delivered exceptional customer service by responding promptly and accurately to client emails and operational correspondence.
• Conducted final reviews of Charter Parties, explained clause logic and findings to counterparties, and finalized C/Ps on behalf of customers.
• Monitored team performance, provided constructive feedback, and implemented improvements to enhance productivity and maintain high-quality standards.
• Supervised team members to ensure adherence to established procedures, documentation requirements, and quality benchmarks.

Business and Functional Requirements for AI Tools Technical Contributions (Non-Coding)

• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
• Acted as the SME for Charter Party documentation, providing guidance to team members on complex clauses, and operational requirements.
• Led operational planning and managed a team of 15 members, ensuring smooth workflow distribution, and timely task completion.
• Delivered exceptional customer service by responding promptly and accurately to client emails and operational correspondence.
• Conducted final reviews of Charter Parties, explained clause logic and findings to counterparties, and finalized C/Ps on behalf of customers.
• Monitored team performance, provided constructive feedback, and implemented improvements to enhance productivity and maintain high-quality standards.
• Supervised team members to ensure adherence to established procedures, documentation requirements, and quality benchmarks.
• Provided multiple versions of annotated C/Ps (Dry and Tanker) to help train AI models on clause structures, variations, and formatting logic.
• Validated AI-generated audit results by reviewing flagged issues and comparing them with manual audits to benchmark performance.
• Logged recurring errors (e.g., misplaced clauses, missed sub-clauses, formatting distortions) to refine the AI’s rule set and OCR layers.
• Created audit scenarios and test cases representing various C/P formats to ensure model reliability across document types.
• Identified key challenges in PDF conversion, such as distorted formatting, missing clauses, broken tables, and incorrect numbering.
• Documented user requirements for precise clause extraction, layout accuracy, and error-free conversion suitable for maritime contracts.
• Provided sample C/P formats (Dry and Tanker) to help developers train the AI on real-world document structures.
• Suggested user interface enhancements, such as side-by-side comparison views, clause highlight features, and auto-scroll to flagged items.
• Conducted testing of early AI prototypes by comparing converted files with original PDFs, and marking formatting or content-level discrepancies.
• Provided feedback on OCR accuracy, clause sequencing, indentation, and handling of complex layouts (e.g., multipartite clauses, riders, addendums).
• Suggested improvements, such as automatic detection of clause headings, alignment correction, and preservation of table structures.

• Auditing of Charter Parties for Time and Voyage fixtures
• Drafting of Charter parties for Time, Voyage and Tanker fixtures
• Coordinating with Clients and handling their queries on day-to-day basis.
• Monitor all emails and guide the team to resolve the issues.
• Undertaking in-house training and assessment and mentoring of team members to promote productivity, accuracy and commitment to on time service to customers.
• Backup for colleagues to take up their work during their absence for a smooth day to day operations.
• Mardocs: (April 2020 to December 2020)
• Drafting Tanker Charter Party using Mardocs system.
• Helping Charterers / Brokers for drafting CP while using Mardocs System.
• Onboarding Agreed terms and Riders in Mardocs System.
• Onboarding users (Owners / Brokers / Charterers) into the Mardocs system.
• Ensuring to deliver 100% Live support to Clients regarding any Mardocs query.

• Auditing of Charter Parties for Time and Voyage fixtures

• Communication and coordination with Owner of ship, Master, Agent and Team Leader with appropriate details on a regular basis once the ship is confirmed
• Ensuring the weapon kit assigned for the vessel is as per plan and necessity
• Ensuring the assigned Team of MSO's (Marine Security Officer's) and their travel arrangements for the vessels embark/disembark is as per schedule
• Ensure flag state approval is compiled considering vessel's course and/or apply for them as required
• Ensure all documents of the MSO's and kits are complete and in line with the requirement
• Update all the forms related to vessel on the software correctly and information in the database from time to time
• To check if all the Ops forms are received and all details are filled in correctly before uploading on software.