Mariamol Reji
Ayanal House, Puthencruz P O, Ernakulam
Summary
Professional with over 2 years of experience in both virtual and telephone customer service, including sales, tech support and customer care. Confident in managing customers by providing them satisfactory responses while elevating organization's reputation and build a positive customer management relationship.
Overview
6
6
years of professional experience
Work History
SERVICE COORDNATOR & CUSTOMER SERVICE MANAGER
WORKFLO SOLUTIONS
12.2022 - 08.2024
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Took ownership of customer issues and followed problems through to resolution.
- Created and reviewed invoices to confirm accuracy.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Customer Service Executive
Hennes & Mauritz
03.2022 - 11.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
LINE MANAGER
Sissios Pizza LTD
04.2018 - 09.2019
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Sourced materials to keep up with production goals and meet customer demands.
- Resolved issues quickly to maintain productivity goals.
- Enforced health and safety protocols to promote safe working environment.
Education
Masters - International Tourism & Destination Management
Edinburgh Napier University
SCOTLAND, UNITED KINGDOM04-2022
Graduate Certificate - Software And Information System Testing
Fanshawe College
LONDON, ONTARIO, CANADA04.2018
Bachelors - Computer Science
Sree Sankara Vidyapeetom
Kerala, India03.2016
Skills
- Microsoft Office 365
- Google Workspace
- Training and mentoring
- Typing speed 105 WPM
- Schedule coordination
- Quality assurance
- Workflow management
- Time management
- Quality assurance controls
Accomplishments
- Recipient of The Pogramme Medal Award from Edinburgh Napier University in 2021/ 2022 academic year.
Timeline
SERVICE COORDNATOR & CUSTOMER SERVICE MANAGER
WORKFLO SOLUTIONS
12.2022 - 08.2024
Customer Service Executive
Hennes & Mauritz
03.2022 - 11.2022
LINE MANAGER
Sissios Pizza LTD
04.2018 - 09.2019
Masters - International Tourism & Destination Management
Edinburgh Napier University
Graduate Certificate - Software And Information System Testing
Fanshawe College
Bachelors - Computer Science
Sree Sankara Vidyapeetom
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