Mariappan M

Dhl Express India Pvt Ltd

Bangalore

03.2011 - Current

Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Answered customer inquiries regarding shipments and provided updates on package arrival.
Safely loaded items into delivery vehicle to minimize damage while in transit.
Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Reviewed operations reports to understand numbers and trends.
Advanced productivity KPIs to achieve key business goals and objectives.
Identified procedure or process changes required to improve performance and productivity.
Directed initiatives to improve work environment, company culture or overall business strategy.

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