Mariappan M
Lead Courier
Bangalore
Overview
11
11
years of professional experience
Work History
Supervisor of Operations
Dhl Express India Pvt Ltd
Bangalore
03.2011 - Current
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Answered customer inquiries regarding shipments and provided updates on package arrival.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Reviewed operations reports to understand numbers and trends.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Identified procedure or process changes required to improve performance and productivity.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Timeline
Supervisor of Operations
Dhl Express India Pvt Ltd
03.2011 - Current
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