MARIBEL SOLORIO
Indianapolis
Summary
Results-driven bilingual (English/Spanish) professional with 15+ years of experience across customer service, warehouse operations, staffing agency recruiting, and retail environments. Brings 6 years of proven office management experience overseeing up to three offices simultaneously. Seeking a long-term opportunity in an office or remote setting as an Office Manager, Administrative Assistant, or Customer Service Representative, with a company that values growth, stability, and comprehensive benefits.
Overview
14
14
years of professional experience
Work History
REGIONAL PROJECT MANAGER (RECRUITER)
CRM Workforce
Indianapolis
12.2025 - Current
- Recruited, screened, and onboarded candidates for environmental workers and skilled labor positions across multiple client accounts, processing an average of 25+ new hires per month depending on volume.
- Served as primary point of contact for over 150 employees and clients, resolving issues with professionalism, empathy, and urgency.
- Collaborated with management to improve internal processes, employee communication, and retention initiatives, resulting in an increase in employee retention.
- Provided bilingual (English/Spanish) support to crew members, improving communication, trust, and overall employee experience.
- Managed job marketing efforts, including creating and posting job ads across multiple platforms to attract qualified candidates.
- Oversaw and maintained company social media accounts, supporting recruitment efforts, employee engagement, and brand visibility.
- Communicated regularly with crew members regarding job opportunities, work assignments, bonuses, and benefits offered by CRM, ensuring clarity and engagement.
CUSTOMER SERVICE REP/ACCOUNT MANAGER
Unis Co.
University Park
09.2024 - 12.2025
- Coordinated warehouse operations and customer service functions to ensure timely and accurate order processing and fulfillment.
- Managed orders using ERP and WMS systems (SAP), monitored inventory flow, and tracked inbound and outbound shipments.
- Communicated effectively with carriers, vendors, and clients to resolve delivery issues and maintain service standards.
- Supported shipping and receiving operations, including scheduling, documentation, and order verification.
- Assisted with payroll coordination, time tracking, and attendance reporting.
- Trained and supported new hires on operational procedures, safety guidelines, and customer service standards.
- Handled escalations professionally, identifying root causes and implementing solutions to minimize disruptions.
- Collaborated cross-functionally with warehouse, administrative, and customer service teams to meet operational goals.
TEAM MEMBER/CASHIER
Tractor Supply & Co.
Saint John
05.2023 - 10.2025
- Delivered friendly and efficient customer service, ensuring a positive shopping experience.
- Processed transactions accurately using POS systems and handled cash with accountability.
- Stocked, organized, and maintained merchandise on the sales floor and backroom.
- Assisted customers with product selection, including pet, farm, and general merchandise items.
- Collaborated with team members to execute promotions, displays, and daily operations.
- Maintained clean, safe, and organized work areas in compliance with store standards.
- Resolved customer concerns professionally to ensure satisfaction and retention.
OFFICE MANAGER & PAYROLL ADMIN
Ron's Staffing Serv.
Multiple Locations
07.2018 - 09.2024
- Fostered positive working relationships with team members and clients, ensuring smooth communication and collaboration.
- Delivered expert customer service to internal and external stakeholders, resolving issues promptly and professionally.
- Took ownership of key administrative processes, demonstrating flexibility in handling non-routine tasks.
- Managed temporary staffing operations, overseeing dispatchers, recruiters, and onsite supervisors.
- Maintained and updated client portfolios using various software platforms, ensuring confidentiality and accuracy.
- Coordinated recruitment efforts: placed job ads, screened candidates, and prepared shortlists based on criteria.
- Created and maintained detailed reports using Nova-Time and iQNavigator, including daily headcounts and time tracking.
- Processed weekly payroll for over 250+ employees across multiple sites, ensuring timely and accurate payroll distribution.
- Ensured compliance with government regulations by analyzing Form I-9 documentation and maintaining applicant records.
- Team Collaboration; Problem Solving & Escalation Handling.
- Managed daily office operations and maintained organized workspaces.
- Coordinated staff schedules and ensured adequate coverage for all departments.
- Implemented new office procedures to enhance efficiency and productivity.
- Trained new employees on company policies and office software systems.
- Maintained accurate records of office expenses and budget tracking.
- Developed training materials for staff development and onboarding processes.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
CUSTOMER SERVICE III/SUPERVISOR
MB Financial
South Holland
06.2015 - 07.2018
- Performed opening and closing procedures, ensuring operational readiness and security compliance.
- Handled customer inquiries and resolved issues with professionalism, escalating complex matters to management when necessary.
- Processed a variety of banking transactions including large cash deposits, negotiable instruments, and savings bonds.
- Identified and intercepted fraudulent or suspicious activity, maintaining strict adherence to financial policies.
- Maintained up-to-date knowledge of financial center policies, procedures, products, and services.
- Engaged customers in need-based conversations to recommend financial solutions and meet monthly sales targets.
- Balanced personal cash drawer, RBU machines, TCD machine, currency vault, and coin machine daily with high accuracy.
TELLER II/VAULT CUSTODIAN II
Fifth Third Bank
Multiple Locations
08.2012 - 06.2015
- Cash Handling & Vault Management
- Fraud Detection & Risk Mitigation
- Customer Service & Issue Resolution
- Sales
- Relationship Building
- Banking Transactions
- Compliance Audit Preparation
- Reporting (Excel, Microsoft Office)
- Financial Center Operations
- Team Collaboration & Communication
Education
Thornton Township
Harvel, ILSkills
Bilingual (Spanish)
- Employee training
- Customer service
- Conflict resolution
- Bilingual communication
- Recruitment strategies
- Project management
- Warehouse operations
- Team collaboration
- Problem solving
- Relationship building
- Cross-functional coordination
- Staff management
- Problem-solving
- Training & Development
- Multitasking capacity
- Excellent communication
- Problem-solving aptitude
- Self motivation
- Teamwork and collaboration
- Attention to detail
- Team leadership
Languages
Spanish
Native/ Bilingual
A1
Timeline
REGIONAL PROJECT MANAGER (RECRUITER)
CRM Workforce
12.2025 - Current
CUSTOMER SERVICE REP/ACCOUNT MANAGER
Unis Co.
09.2024 - 12.2025
TEAM MEMBER/CASHIER
Tractor Supply & Co.
05.2023 - 10.2025
OFFICE MANAGER & PAYROLL ADMIN
Ron's Staffing Serv.
07.2018 - 09.2024
CUSTOMER SERVICE III/SUPERVISOR
MB Financial
06.2015 - 07.2018
TELLER II/VAULT CUSTODIAN II
Fifth Third Bank
08.2012 - 06.2015
Thornton Township