Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Awards
Personal Information
Languages
Timeline
Generic
Open To Work

Marica Racheal Raj

Secunderabad

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Specialist, Talent solution, Quality Assurance Recruitment Coordinator/TrainerTechnical supportTechnical supportHR Assistant (ERC Associate)

Work Type

Full Time

Location Preference

On-SiteRemote
Location: Secunderabad, IN
Open to relocation: Yes

Salary Range

₹45000/yr - ₹200000/yr

Summary

Results-driven Quality Assurance Specialist with a focus on enhancing customer satisfaction and optimizing training programs. Expertise in KPI monitoring and process improvement, driving team performance to achieve strategic objectives. Committed to fostering collaboration and implementing continuous improvement initiatives.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Specialist, Talent solution, Quality Assurance

Randstad Enterprise pvt Itd
Secunderabad
01.2023 - 02.2026
  • Developed a comprehensive quality assurance program that ensured all deliverables met the highest standards of quality.
  • Trained production personnel in quality assurance processes and procedures, resulting in improved recruiter's quality.
  • Worked with the quality manager to develop and reduce the quality score so that the candidates have good interview experience.
  • Adapted quality framework to ensure accurate quality scores are met.
  • Developed and maintained quality audit report to enhance interview scheduling process and improve customer satisfaction.
  • Analyzed customer feedback to identify improvement areas and implemented strategies to boost customer satisfaction.
  • Coached and mentored recruiters to maximize their potential, achieving a quality improvement of 97% and above.
  • Managed a team of 30-50 employees, by maintaining their scorecards and scheduling a one-on-one session weekly to maintain consistency.
  • Developed and monitored KPIs to ensure that goals and objectives are met on time.
  • Developed and implemented a training program that increased recruiters' scheduling knowledge by 100%
  • Coordinated training programs for new employees to enhance their skills.
  • Developed and implemented process improvements to increase efficiency.
  • Analyzed data trends to support decision-making in strategic initiatives.

Recruitment Coordinator/Trainer

Randstad sourceright
Hyderabad
02.2020 - 01.2023
  • Led a comprehensive selection process that included resume screening, interviews, and background verification.
  • Conducted training needs assessments to identify recruiters skill gaps, resulting in targeted training sessions that improved performance.
  • Developed comprehensive training manual as a reference guide for recruiters.
  • Established strong relationships with hiring managers to understand hiring needs and identify passive candidates for critical roles.
  • Collaborated with hiring managers to understand job requirements.
  • Created and maintained database of potential candidates to streamline recruitment efforts.

Technical support

Dell
06.2019 - 01.2020
  • Collaborated with senior team to gather customer feedback and resolve technical issues, improving overall support quality.
  • Built and nurtured customer relationships, fostering satisfaction and loyalty through consistent support.
  • Updated customer support databases with accurate information, enhancing data reliability for team access.

Technical support

IBM
03.2018 - 03.2019
  • Resolved client support tickets within 0.5 hours, achieving a 100% client satisfaction rate.
  • Resolved client issues promptly, achieving client satisfaction rating of 100%.
  • Identified root causes of client issues and provided effective solutions.
  • Delivered technical support to clients, ensuring clear communication via phone, email, and chat.

HR Assistant (ERC Associate)

Amazon Development Centre
08.2017 - 01.2018
  • Managed payroll processes for timely payment of salaries and benefits.
  • Reconciled payroll discrepancies to maintain accuracy of payroll data.
  • Coordinated recruitment processes for diverse roles within the development center.
  • Managed employee onboarding and orientation programs for new hires.
  • Assisted in maintaining employee records and HR databases efficiently.

Education

B com - Computers Applications

St. Mary's Centenary Degree College
Hyderabad
05.2017

Board of Intermediate - M.E.C

St. Francis Junior College for Women
Hyderabad
05.2014

Board of Secondary Education - Hyderabad

St. Ann's High School
Hyderabad
05.2012

Skills

  • Quality assurance
  • KPI management
  • KPI monitoring
  • Process improvement
  • Continuous improvement
  • Data analysis
  • Feedback analysis
  • Service optimization
  • Training development
  • Attention to detail
  • Critical thinking
  • Time management
  • Leadership
  • Knowledge management
  • Communication skills

Certification

  • Randstad Lean White Belt, OWOW, 02/01/20
  • Randstad Lean Yellow Belt, Kaizen Institution, 02/01/21, 06/01/21

Awards

  • Won shining star of the week.
  • Received service excellence for the month.
  • Received appreciation emails from the clients.

Personal Information

Nationality: Indian

Languages

  • English
  • Hindi
  • Telugu
  • Tamil

Timeline

Specialist, Talent solution, Quality Assurance

Randstad Enterprise pvt Itd
01.2023 - 02.2026

Recruitment Coordinator/Trainer

Randstad sourceright
02.2020 - 01.2023

Technical support

Dell
06.2019 - 01.2020

Technical support

IBM
03.2018 - 03.2019

HR Assistant (ERC Associate)

Amazon Development Centre
08.2017 - 01.2018

B com - Computers Applications

St. Mary's Centenary Degree College

Board of Intermediate - M.E.C

St. Francis Junior College for Women

Board of Secondary Education - Hyderabad

St. Ann's High School

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Marica Racheal Raj