Mariela Ramirez
South Bend,IN
Summary
Experienced hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Walgreens
03.2023 - 11.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
Server
IHOP
03.2020 - 02.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Crew Member
Wendy’s
01.2019 - 06.2020
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Esthetics License -
Tricoci University of Beauty Culture
Highland, IN09.2022
High School Diploma -
George Rogers Clark MS/ HS
Whiting, IN06.2021
Skills
- Complex Problem-Solving
- Customer Service and Assistance
- Exceptional Communication
- Retail Marketing
- Adaptability
- Team collaboration
Timeline
Customer Service Associate
Walgreens
03.2023 - 11.2024
Server
IHOP
03.2020 - 02.2022
Crew Member
Wendy’s
01.2019 - 06.2020
Esthetics License -
Tricoci University of Beauty Culture
High School Diploma -
George Rogers Clark MS/ HS
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