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MARIKANNAN P
Marketing Executive
Kovilpatti
Summary
Experienced and highly organized Customer Service Representative with a proven track record in a fast-paced and demanding environment. Demonstrated expertise in resolving intricate customer complaints, ensuring accurate order processing, and implementing strategies to enhance overall customer satisfaction. Proficient in utilizing CRM systems and communication tools to consistently deliver exceptional service and cultivate positive customer relationships.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
2
2
Languages
1
1
Certificate
Work History
Marketing Executive
Casagrand Premium Builder Limited
02.2025 - Current
- As a Marketing Executive at Casagrand Premier Builder Limited, I am responsible for cultivating strong customer relationships through proactive engagement and personalized service
- I meticulously collect and analyze customer data to inform targeted marketing strategies, ensuring a seamless and positive customer experience that reinforces Casagrand's commitment to excellence
Design Technical Support
Johnson Lifts Pvt Ltd
01.2020 - 01.2021
- Within the design department, I support new design initiatives and coordinate the delivery of technical specifications for government tenders, working closely with Research and Development
- I also maintain comprehensive Excel records of service modification requests and manage daily inquiries pertaining to GAD AS site details
- Utilized a consultative sales approach to identify customer needs, develop solutions and close deals
- Utilized problem-solving skills to quickly and effectively resolve customer complaints
Customer Technical Support
Johnson Lifts Pvt Ltd
01.2019 - 01.2020
- I manage customer grievances within the sales department, coordinating on-site engineer visits for detailed data collection
- This enables accurate quotation generation and streamlined customer service delivery, with all information meticulously tracked and managed using Excel
- Maintained a high level of customer service standards and provided an exceptional customer experience
- Created and delivered presentations to potential customers to explain the value of our products and services
Education
Bachelor of Engineering - Electrical and Electronics Engineering
Sree Sowdambika College of Engineering
05.2021 - 04.2024
Diploma - Electrical and Electronical Engineering
P.A.C.R POLYTECHNIC
06.2016 - 05.2019
HSC - Mathematical Sciences
Nadar Higher Secondary School
06.2014 - 04.2016
Skills
Designing
Technical Support
Performance improvement
Mail handling
Procedure implementation
Growth planning
Operations management
Travel coordination
Report preparation
Strategic planning
MS office
Customer service
Analytics
Power BI Software
Dashboard Preparation
Software
AutoCAD
Power BI
MS Office
Certification
Deloitte Australia Data Analytics Job Simulation on Forage
Accomplishments
- Completed a Deloitte job simulation involving data analysis and forensic technology
- Created a data dashboard using Tableau
- Used Excel to classify data and draw business conclusions
Timeline
Deloitte Australia Data Analytics Job Simulation on Forage
07-2025
Marketing Executive
Casagrand Premium Builder Limited
02.2025 - Current
Bachelor of Engineering - Electrical and Electronics Engineering
Sree Sowdambika College of Engineering
05.2021 - 04.2024
Design Technical Support
Johnson Lifts Pvt Ltd
01.2020 - 01.2021
Customer Technical Support
Johnson Lifts Pvt Ltd
01.2019 - 01.2020
Diploma - Electrical and Electronical Engineering
P.A.C.R POLYTECHNIC
06.2016 - 05.2019
HSC - Mathematical Sciences
Nadar Higher Secondary School
06.2014 - 04.2016