MARILYN PINTO
BANKER
GURGAON
Summary
Senior Branch Manager with over [Number] years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include financial administration, team leadership and customer building
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
BRANCH MANAGER
YES BANK
GURGAON
12.2021 - Current
- Managing Flag Ship Branch of Gurgaon cluster. Book size 300 cr
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Working towards building up the liability and asset book size of the branch. Grooming a Strong and confident Team with Good knowledge and presentability to achieve their targets for CASA and TPP .
- Meeting HNIS and corporate to build up and acquire high value accounts and relationships for the Branch.
Branch Manager/Dy Vice President
RBL BANK
Navi Mumbai
11.2020 - 11.2021
- Set up of the Branch comprised, activities right from Scratch including Customer aquistions ,recruiting , training , grooming and onboaring of staff
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Generated financial and operational reports to assist management with business strategy.
Branch Manager
AU SMALL FINANCE BANK
NAVI MUMBAI
12.2019 - 10.2020
- Boosted sales and customer loyalty through incentive programs.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Maintained friendly and professional customer interactions.
- Engaged employees in business processes with positive motivational techniques.
BRANCH MANAGER
SSFB LTD
NAVI MUMBAI
09.2017 - 11.2019
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Resolved various issues impacting sales management and business operations.
Relationship Manager
Indusind Bank Ltd
Navi Mumbai
07.2017 - 09.2018
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Deputy Branch Manager
HDFC BANK
Navi Mumbai
04.2007 - 05.2016
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Gathered and reviewed customer feedback to improve operations.
- Consulted customers to boost product sales and services.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Key Account Manager
ICICI BANK
Ahmedabad
03.2006 - 02.2007
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Supported sales and reporting for large and medium-sized accounts.
Customer Support Executive
Airtel Bharti Televentures
Ahmedabad
04.2004 - 11.2005
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Offered free products or services to pacify irate or unsatisfied customers.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
Education
Bachelor of Arts - Pyschology, Politcal Science
Maharaja Sayajirao University
Vadodara 07.1997 - 06.2000
Skills
Customer Relationships ,
Relationship building and management
Sales professional
Banking Operations Knowledge
Strong team-builder
Friendly
Team Player
Timeline
BRANCH MANAGER
YES BANK
12.2021 - Current
Branch Manager/Dy Vice President
RBL BANK
11.2020 - 11.2021
Branch Manager
AU SMALL FINANCE BANK
12.2019 - 10.2020
BRANCH MANAGER
SSFB LTD
09.2017 - 11.2019
Relationship Manager
Indusind Bank Ltd
07.2017 - 09.2018
Deputy Branch Manager
HDFC BANK
04.2007 - 05.2016
Key Account Manager
ICICI BANK
03.2006 - 02.2007
Customer Support Executive
Airtel Bharti Televentures
04.2004 - 11.2005
Bachelor of Arts - Pyschology, Politcal Science
Maharaja Sayajirao University
07.1997 - 06.2000