Marilyn Sadler
Indianapolis
Summary
Detail-oriented professional with a unique blend of legal expertise as a retired attorney and exceptional customer service skills. Proven track record of managing strict deadlines, ensuring regulatory compliance, and delivering high-touch client support. Adept at translating complex legal specifications into accurate public notices while managing account portfolios.
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
24
24
years of professional experience
Work History
Customer Service Associate
Michigan Road Animal Hospital
07.2021 - Current
- Provide excellent customer service to clients and their pets, operate a multi-line telephone system, schedule appointments, accept and process payments. Also responsible for ensuring medical/surgical releases, service estimates, and other medical documents are imported to client records. Responsible for making deposits, reconciling deposits and reports, contacting delinquent clients, and other duties as assigned.
Contract Case Manager
Urban Family Initiative
12.2023 - 02.2025
- Provide case management services to clients referred by the Indiana Department of Child Services. Specifically, assist clients with home-based services including finding and maintaining employment, finding and maintaining housing, parent education, tutoring and other needs identified by the Courts and DCS. Participate in quarterly case management team meetings and court hearings.
Director of Compliance and Civil Rights
Indianapolis Public Transportation Corporation (INDYGO)
08.2016 - 03.2021
- Insured organization met all statutory requirements related to ADA, Equal Employment Opportunity, Title VI, Disadvantaged Business Enterprises and Federal Transit Administration (FTA) rules. Investigated 10-20 harassment complaints a year. Defended the organization against 10-15 EEOC cases a year. Oversaw FTA audits.
Manager of Diversity, Compliance and Employee Programs
Vectren Corporation
07.2006 - 09.2010
- Successfully developed and implemented a company-wide diversity and equity program for 1,500 employees, union and non-union. Designed and facilitated 16 DEI education workshops for 1,500 employees over a four (4) year period.
Donor Relations Manager
United Way of Central IN
10.2011 - 08.2010
- Raised an average of $100,000 per year in revenue from workplace campaigns. Collaborated with businesses and corporations throughout the city to build relationships and inform organizations of the effectiveness of giving to United Way.
Executive Director, Diversity and Race Relations Institute
Indianapolis Urban League
04.2002 - 07.2006
- Created a new business entity. Developed a business plan and created all consulting and training materials. Sold services and worked with local companies to create diversity strategic plans. Developed and implemented company-wide training programs. Clients included public utilities, businesses, and non-profit organizations.
Education
Juris Doctor -
Robert H. McKinney-School of Law
Indianapolis, INBS - Criminal Justice
Indiana University School of Public and Environmental Affairs
Indianapolis, INSkills
- Legal Publication Compliance
- Proofreading & Copy Editing
- Deadline & Schedule Management
- Affidavits & Document Verification
- Strong verbal and written communication skills
- Excellent customer service
- Cross-functional communication
- CRM and Billing Systems
Timeline
Contract Case Manager
Urban Family Initiative
12.2023 - 02.2025
Customer Service Associate
Michigan Road Animal Hospital
07.2021 - Current
Director of Compliance and Civil Rights
Indianapolis Public Transportation Corporation (INDYGO)
08.2016 - 03.2021
Donor Relations Manager
United Way of Central IN
10.2011 - 08.2010
Manager of Diversity, Compliance and Employee Programs
Vectren Corporation
07.2006 - 09.2010
Executive Director, Diversity and Race Relations Institute
Indianapolis Urban League
04.2002 - 07.2006
BS - Criminal Justice
Indiana University School of Public and Environmental Affairs
Juris Doctor -
Robert H. McKinney-School of Law
Revitalized Resume Options
- Action-Oriented: Spearheaded high-stakes investigations into 30+ annual harassment and discrimination complaints, authoring definitive responses for the EEOC and ICRC to minimize organizational liability.
- Results-Focused: Mitigated legal risk by rigorously investigating ~35 complex compliance complaints annually and successfully resolving agency actions with the EEOC and Indiana Civil Rights Commission.
- Strategic & Efficient: Directed the end-to-end resolution of up to 36 sensitive discrimination cases per year, serving as primary liaison and respondent to federal and state regulatory bodies.
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- Highlight the Business Impact: Mention why your work mattered. Protecting the company from liability, ensuring 100% compliance, or resolving cases efficiently adds massive value.
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