Marilyn Nengngaiching
Wellness Supervisor
Hyderabad
Summary
Accomplished Wellness Supervisor with expertise in spa and wellness operations management at Reliance Industries Ltd. Skilled in team leadership and conflict resolution, enhancing service excellence and guest satisfaction. Proficient in inventory control and report preparation, driving operational efficiency and continuous improvement.
Overview
4
4
years of professional experience
Work History
Wellness Supervisor
Reliance Industries Ltd,jamnagar
05.2024 - Current
- Supervise daily operations of the spa, salon, gym, and pool facilities, ensuring smooth and professional service delivery.
- Supervise, guide, and motivate wellness staff to maintain consistent service excellence.
- Plan and manage staff schedules to ensure adequate coverage, and avoid double bookings.
- Prepare daily and monthly operational reports for management review.
- Manage inventory of spa, salon, pool, and gym products, linens, and equipment, and prepare requisitions as needed.
- Coordinate staff schedules and delegate duties to optimize productivity and guest satisfaction.
- Conduct regular training sessions to enhance team skills and knowledge on wellness therapies and customer care.
- Handle guest feedback and resolve service-related concerns efficiently.
- Monitor and maintain all wellness facilities, ensuring cleanliness, safety, and functionality.
Spa Supervisor
Ode Spa
02.2022 - 03.2024
- Implemented effective marketing strategies to attract new clients and retain existing ones, resulting in increased bookings and repeat business.
- Conducted regular performance evaluations for staff members, providing constructive feedback for continuous improvement in job performance.
- Implemented new menu offerings and spa treatments based on guest feedback, continuously improving services to cater to diverse client preferences.
- Trained and mentored new team members, fostering a positive work environment that supported employee growth.
- Recorded product sales into spa's weekly income report.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
Guest Relations Associate
Yashoda Hospitals - Somajiguda
07.2022 - 01.2023
- Handling only VIP's guest
- Implemented quality assurance measures by routinely inspecting rooms and public areas for cleanliness and maintenance standards.
- Ensured prompt delivery of requested items such as extra pillows or blankets, enhancing guest comfort during their stay.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Education
Bachelor of Commerce - General
Avanthi Degree And PG College, Barkatpura
Hyderabad, India 04.2001 -
Skills
Team Leadership & staff training
Spa & Wellness Operations Management
Time Management & Scheduling
Inventory & Stock Control
Report Preparation & Communication
Conflict Resolution & Problem Solving
Timeline
Wellness Supervisor
Reliance Industries Ltd,jamnagar
05.2024 - Current
Guest Relations Associate
Yashoda Hospitals - Somajiguda
07.2022 - 01.2023
Spa Supervisor
Ode Spa
02.2022 - 03.2024
Bachelor of Commerce - General
Avanthi Degree And PG College, Barkatpura
04.2001 -