Marina Basel

Recruitment and Onboarding

• Assisted in onboarding processes for new employees, helping them integrate smoothly into the company’s culture and workflow.
• Build and maintain talent pipelines via LinkedIn, job portals, referrals,
• Screened resumes and conducted initial phone screenings, helping to shortlist suitable candidates for further interviews.
• Prepared and issued offer letters and other onboarding documentation to selected candidates.
• Conducted orientation sessions to familiarize new hires with company policies, procedures, and culture.
• Created onboarding checklists and tracked progress, ensuring a structured and consistent experience for all new employees.
• Collected feedback from new hires about the onboarding process to identify areas for improvement.

HR operations

• Assist in developing and implementing HR policies aligned with our culture and growth needs
• Support end-to-end employee lifecycle activities: onboarding, offboarding, HR documentation, and HRIS updates.
• Coordinated training sessions, enhancing employee skills and knowledge within the organization.
• Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
• Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.

Administartion

• Manage day-to-day office administration and vendor coordination as needed
• Serve as a first point of contact for employee queries and HR support.

• Supervised daily store operations, ensuring optimal staffing and resource allocation.
• Implemented inventory management systems to enhance stock accuracy and availability.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Resolved customer complaints effectively, fostering a positive shopping experience and loyalty.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Maintained proper product levels and inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Assisted with hiring, training and mentoring new staff members.
• Approved regular payroll submissions for employees.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

• Developed and monitored key performance indicators to drive team accountability and performance
• Coordinated supply chain logistics, optimizing inventory management systems for cost reduction
• Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
• Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.

• Served as the primary point of contact for clients, managing front-desk operations including appointment scheduling, walk-ins, and customer service.
• Educated clients about skin care treatments, services, and product offerings to enhance customer experience and drive clinic sales.
• Handled billing, cash management, daily reconciliation, and petty cash responsibilities with accuracy and transparency.
• Maintained clinic-specific reports such as daily sales, client feedback, stock levels, and service usage.
• Ensured smooth clinic operations by managing team rosters, coordinating with dermatologists and therapists, and monitoring daily workflow.
• Supported marketing efforts through client outreach calls to promote new offers, packages, and festive campaigns.
• Managed stock and inventory levels to ensure product availability and smooth treatment operations.
• Contributed to achieving clinic revenue targets and service quality benchmarks through excellent client relationship management.