Summary
Overview
Work History
Education
Skills
Locations
Achievements And Leadership
Timeline
Generic
Marina Khan

Marina Khan

Summary

Customer Success & Technical Onboarding Leader with 10+ years of experience driving enterprise SaaS adoption, solution architecture, and client enablement. Proven record of leading onboarding programs and partnering cross-functionally with Sales, Product, and Engineering teams. Adept at reducing time-to-value, improving client satisfaction, and managing distributed global teams, seeking senior leadership opportunities in onboarding, customer success, and application support.

Overview

10
10
years of professional experience

Work History

Onboarding Lead / Customer Solutions Architect

LambdaTest
03.2025 - Current
  • Lead enterprise and mid‑market onboarding programs across global regions, ensuring seamless adoption.
  • Act as trusted Solution Architect, mapping customer requirements to scalable testing architectures.
  • Design cross‑browser automation solutions aligned to client workflows.
  • Conduct technical deep dives, enablement sessions, and architecture walkthroughs for engineering teams.
  • Partner with Sales & Pre‑Sales teams to support enterprise evaluations and Proof of Concepts (POCs).
  • Develop onboarding playbooks, best practices, and documentation to accelerate time‑to‑value.
  • Track onboarding success metrics and drive continuous process improvements

Senior Application Engineer (Customer Engineering)

LambdaTest
09.2020 - 02.2025
  • Delivered advanced technical support and solution consulting for enterprise SaaS customers.
  • Designed automation testing architectures using Selenium & Appium.
  • Supported CI/CD integrations and API‑based testing workflows.
  • Delivered technical demos and solution presentations to enterprise prospects.
  • Collaborated with Product & Engineering teams to resolve platform issues and enhance capabilities.
  • Led Selenium certification programs and customer training initiatives.
  • Enhanced user experience through continuous feedback and iterative design processes.
  • Coordinated with product management to align application features with user needs.
  • Resolved technical issues by troubleshooting software applications and systems efficiently.
  • Collaborated with cross-functional teams to develop innovative solutions that met customer needs.

Application Support Engineer

Tek Travels Pvt. Ltd
05.2019 - 09.2020
  • Provided application support and onboarding assistance for B2B clients.
  • Conducted customer training and walkthroughs for web‑based platforms.
  • Executed SQL queries for data validation and issue resolution.
  • Logged and tracked defects using Manage Engine and TFS.

Senior Process Associate

Cognizant
10.2016 - 04.2019
  • Supported global customers with onboarding and optimization of Google My Business & AdWords tools.
  • Delivered product training and best‑practice guidance to international clients.
  • Analyzed campaign performance and prepared business reports.

Technical Support Executive

Convergys
09.2015 - 09.2016
  • Diagnosed and resolved customer inquiries through multiple communication channels.
  • Resolved hardware/software issues and coordinated service requests.
  • Provided technical support for software and hardware issues to clients.
  • Documented troubleshooting steps and solutions in knowledge management systems.
  • Resolved escalated customer complaints promptly and professionally.
  • Participated in training sessions to stay updated on new technologies and services.

Education

B.Tech - Information Technology

Anna University
01.2014

Skills

  • Enterprise Customer Onboarding & Implementation
  • Solution Architecture & Pre‑Sales Support
  • SaaS Enablement & Technical Product Demonstrations
  • CI/CD & Automation Frameworks (Jenkins, GitHub, GitLab)
  • API & Integration Consulting (Salesforce, Slack, Google Sheets)
  • Workflow Automation (Zapier, Apps Script, Bots, N8N, Salesforce)
  • Stakeholder Management & Cross‑Functional Collaboration
  • Troubleshooting, Debugging & SQL (Basic)
  • Jira
  • Salesforce
  • TFS
  • Automation testing
  • Customer onboarding
  • Cross-functional collaboration
  • Application modernization
  • Client relationship management
  • Process evaluation
  • Client engagement
  • Performance optimization
  • Decision-making
  • Verbal and written communication

Locations

Delhi/NCR

Hyderabad

Bangalore

GCC Opportunities

Achievements And Leadership

  • Spearheaded enterprise onboarding initiatives and solution enablement programs.
  • Designed CI/CD and automation frameworks for SaaS clients.
  • Delivered technical enablement sessions and architecture walkthroughs.
  • Participated in national technology and leadership conferences.
  • Strong experience working with international customers and distributed teams.

Timeline

Onboarding Lead / Customer Solutions Architect

LambdaTest
03.2025 - Current

Senior Application Engineer (Customer Engineering)

LambdaTest
09.2020 - 02.2025

Application Support Engineer

Tek Travels Pvt. Ltd
05.2019 - 09.2020

Senior Process Associate

Cognizant
10.2016 - 04.2019

Technical Support Executive

Convergys
09.2015 - 09.2016

B.Tech - Information Technology

Anna University
Marina Khan