Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARINA MOSES

Hyderabad

Summary

Objective : Ambitious Business Development & Operations Team Leader leverages outbound prospecting, lead generation and follow-up to build fast-growing customer base. Brings 15 years of hands-on leadership experience in fast-paced, evolving environment. Demonstrated history of creating, defining and optimizing team's business processes.

Overview

18
18
years of professional experience

Work History

ML Data Operations Manager

Amazon
Hyderabad
04.2024 - Current
  • Developed and implemented data governance policies to ensure data accuracy and integrity.
  • Generated and distributed regular reports based on collected data to inform decision-making.
  • Assisted in the development of automated data entry procedures to increase efficiency.
  • Manage day-to-day operations of teams and data associates, including logistics, resource/equipment planning, staffing, quality control, and reporting.
  • Oversee the hiring and training of new team members, and support their development.
  • Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis.
  • Partner closely with the research team to adapt to changing conventions, tooling developments, and expansion to new data areas.
  • Collect, track, and present metrics related to processes, team accuracy, and efficiency, and drive improvements in efficiency throughout and cost across the organization.

Executive - Manager

Indigo Airlines
Hyderabad, IN
01.2012 - 09.2021
  • Identified, recommended and implemented opportunities for improvement across operations.
  • Customized product solutions to increase customer satisfaction.
  • Engaged with prospects via phone, email and social media to share company vision, identify opportunities and generate interest.
  • Performed one-on-ones to evaluate progress, discuss professional development and coach employees to reach targets.
  • Empowered team members to be successful by fostering culture of inclusivity and collaboration.
  • Collaborated with customer service personnel to optimize outbound efforts.
  • Built relationships with customers and community to promote long term business growth.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Presented professional image consistent with company's brand values.
  • Kept detailed records of daily activities through online customer database.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Senior Team Member

Bank Of America
Hyderabad, IN
02.2009 - 01.2012
  • Managed 50 calls per day of BOA associates assigned for banking parameters.
  • Developed and maintained quality assurance procedure documentation.
  • Administered internal quality audits and assessed results to inform corrective action measures.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Analyzed quality and performance data to support operational decision-making.

Customer Service Associate

24/7 Customer Care
Hyderabad, IN
02.2007 - 02.2009
  • Handled nearly 80 incoming calls per day in Dish Network division.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

BBA - Business Management

Gulbarga University
Karnataka

Diploma - Airline & Hospitality Management

ARK Institute of Hospitality Management
Hyderabad

Intermediate -

Guru Nanak Public College
Karnataka

SSC -

Guru Nanak Public School
Karnataka

Skills

  • ITIL Certified
  • PMP-certified
  • Data science Certified

Timeline

ML Data Operations Manager

Amazon
04.2024 - Current

Executive - Manager

Indigo Airlines
01.2012 - 09.2021

Senior Team Member

Bank Of America
02.2009 - 01.2012

Customer Service Associate

24/7 Customer Care
02.2007 - 02.2009

BBA - Business Management

Gulbarga University

Diploma - Airline & Hospitality Management

ARK Institute of Hospitality Management

Intermediate -

Guru Nanak Public College

SSC -

Guru Nanak Public School

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MARINA MOSES