Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

Mario Gerontius

Bangalore

Summary

Resourceful skilled worker, passionate about fostering positive change, specialized in mobilizing youth and children through effective program management. Demonstrated strengths including volunteer management, logistics coordination and stakeholder management. Proven ability to create positive community impact through successful end-to-end implementation.

Overview

11
11
years of professional experience

Work History

Client Engagement

Goodera
02.2024 - 12.2024
  • Coordinated schedules and timelines for events.
  • Oversee event logistics and operations for successful implementation.
  • Supervise event set-up and breakdown to ensure seamless operation and transitions.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Handled crisis promptly, minimizing negative impact on program outcomes, and client satisfaction.
  • Collaborated with cross-functional teams to ensure seamless program execution, and positive outcomes.
  • Identifying volunteers and oversaw training efforts, building a dedicated team of individuals committed to supporting successful events.
  • Analyze program success, and generate post-event reports to guide future planning.

Sports Coordinator

Hope Nest
Bangalore
10.2020 - 01.2024
  • Manage and update sports program schedules.
  • Organized sports events and activities for community engagement.
  • Identifying and mobilizing young talents and creating opportunities in the field of sports.
  • Created detailed reports - outlining program plan, progress, timelines, budgets, and other relevant information.
  • Coordinated event logistics and schedules for various corporate programs and initiatives.
  • Developed promotional materials to increase participation in sports programs.
  • Confirm and follow up on fixtures and program details with stakeholders.
  • Update program information promptly based on email notifications.
  • Implemented safety protocols to ensure a secure environment during activities.
  • Managed attendee registrations and communication for multiple programs.
  • Oversaw on-site program execution to ensure smooth operations and participant satisfaction.
  • Facilitated post-event evaluations to gather feedback for future improvements.
  • Provided on-site support during the day of the event.

Hospitality Trainer

Don Bosco Tech Society
03.2018 - 05.2020
  • Conduct engaging and interactive training sessions for students on various aspects of hospitality, including customer service, front office operations, housekeeping, food & beverage service, and safety protocols.
  • Design, update, and improve training materials, manuals, and presentations to keep up with industry trends.
  • Mentor and guide students to develop their technical and soft skills for successful careers in hospitality.
  • Build relationships with hospitality industry partners for student placements, internships, and guest lectures.
  • Assess student performance through evaluations, tests, and practical assessments.
  • Track student progress and adapt training methods to ensure effective learning outcomes.
  • Organize industry visits, networking events, and hands-on learning experiences.
  • Ensure compliance with hospitality regulations, safety protocols, and service excellence standards.

Guest Service Executive

International Airport
09.2017 - 03.2018
  • Resolved guest complaints quickly and effectively, maintaining a high level of customer satisfaction.
  • Participated in weekly team meetings to discuss guest feedback, share ideas for improvement, and set goals for upcoming weeks.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.

Steward

Taj Group Of Hotels
12.2013 - 05.2017
  • Provide exceptional guest service, ensuring a seamless dining experience.
  • Take accurate food and beverage orders and coordinate with the kitchen.
  • Set up and maintain tables with proper cutlery, napkins, and glassware.
  • Ensure cleanliness and hygiene of dining areas as per hotel standards.
  • Address guest requests and concerns promptly and professionally.
  • Assist in inventory management and restocking supplies.
  • Uphold Taj Hotels' service excellence and hospitality standards.

Education

Hotel Management -

Taj Westend
Bangalore Urban

SSLC -

Aloysius Boys High School
Bangalore Urban

Skills

    Client relationship development

    Conflict resolution

    Decision making

    Project management

    Program implementation

    Problem solving

    Event planning

    Logistics management

Hobbies and Interests

  • Animal rescue volunteering
  • Wall painting and sketching
  • Coconut shell art

Languages

English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Tamil
Proficient (C2)
C2
Kannada
Upper Intermediate (B2)
B2

Timeline

Client Engagement

Goodera
02.2024 - 12.2024

Sports Coordinator

Hope Nest
10.2020 - 01.2024

Hospitality Trainer

Don Bosco Tech Society
03.2018 - 05.2020

Guest Service Executive

International Airport
09.2017 - 03.2018

Steward

Taj Group Of Hotels
12.2013 - 05.2017

Hotel Management -

Taj Westend

SSLC -

Aloysius Boys High School

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Mario Gerontius