MARIOJAYSON GRIMES
Pune
Summary
Results-driven Implementation Project Manager with over two years of experience leading complex payroll implementations, emphasizing on-time delivery and exceptional client satisfaction. Demonstrated expertise in managing the full project lifecycle, effectively mitigating risks and streamlining processes to significantly reduce deployment timelines. Proficient in fostering cross-functional team collaboration and stakeholder management, consistently driving efficiency gains and enhancing overall project outcomes. Committed to delivering high-quality results that align with organizational goals and client expectations.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Sr Analyst (Implementation Project Manager)
ADP
Pune
11.2021 - Current
- Conduct a global kickoff call, create project charters, roll out plans and project plans for all the countries in scope, and assure that all the milestones and timelines are respected by the client and in-country partners.
- Make sure the client respects the implementation window as per the contract agreement.
- Analysis of the client's organization (information channel, interface, etc.).
- Organize and support meetings with key stakeholders as needed to review project status, discuss issues, and review them.
- Responsible for providing status reporting and responsive feedback to management and senior leadership.
- Provide action plans and issue resolution, as appropriate. Explain payroll (compensation, benefits, etc.) and its financial implications to clients.
- Excellent verbal and written communication skills, as well as strong presentation and interpersonal skills.
- Ability to work under pressure while maintaining a professional demeanor.
- Ability to problem-solve and seek alternative solutions. Travel to the client location when required.
Holidayme.com
02.2019 - 03.2020
- Cater customer based out of middle east.
- Handling new reservation, change & cancellation call for air, hotel & holiday package.
- Working closely with 3rd party vendors to negotiate on pricing & occupancy.
- Providing on ground support to passengers during their travel & post travel .
- Mentored a small team of 3 sales consultant.
- Handling client and vendor escalations.
ZDSB
01.2016 - 02.2019
- Market Research via Phone, email etc.
- Inside sales .
- Sales mining & Farming.
- Head hunting & getting sales qualified leads.
Spicejet Ltd
09.2012 - 01.2016
- Front End Reservation (Individual & Group booking).
- Passenger Check In.
- Security Procedure related to aviation.
- Active Communication with customers face to face & telephone.
- Helping co worker with Communication & customer service skill
- Handling Team in absence of Duty Manager.
Kingfisher Airlines
03.2011 - 09.2012
- Taking new reservation, change & cancellation call.
- Handling Customer escalation.
- Sharing Best Practice with co-worker and fellow team members to help them enhance their process & product knowledge.
- Security Procedure related to aviation.
Education
GP Business Management - undefined
ISME
01-2011
HSC - undefined
B P H E Ahmednagar College
Pune01-2003
SSC -
S H Convent High School
Pune01-2001
Skills
Effective communication
Collaborative teamwork
Effective team leadership
Effective interpersonal communication
Client relationship management
Performance evaluation
Data interpretation
Client relationship management
Data analysis and reporting
Interests
Listening to music, playing drums & traveling
Application Known
Project Place, Workforce Now, Sabre, HubSpot.
Timeline
Sr Analyst (Implementation Project Manager)
ADP
11.2021 - Current
Holidayme.com
02.2019 - 03.2020
ZDSB
01.2016 - 02.2019
Spicejet Ltd
09.2012 - 01.2016
Kingfisher Airlines
03.2011 - 09.2012
GP Business Management - undefined
ISME
HSC - undefined
B P H E Ahmednagar College
SSC -
S H Convent High School
Personal Details
I look forward to the opportunity to learn more about your company, it’s goal, and how I might contribute to its success. I can be a valuable asset to the company & given an opportunity.
I hereby declare that the information furnished above is true to the best of my knowledge and conscious. Having presented me as above, I do herewith remain anticipating your favorable orders at the earliest.
Thank and Regards,
Mariojayson Grimes