MARIOTTO YOUNG

• Collaborated closely with clients to better understand entire project scope.
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Supported clients with business analysis, documentation, and giving them all the necessary information required to make informed decisions.
• Devised and implemented processes and procedures to streamline operations.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Discussed financial options with clients and provided informed suggestions.
• Liaised with customers and funding sources to identify and remove roadblocks to business funding opportunities.

• Developing speech and language technology. Transcribing content that is received in form of audio data.
• Verified accuracy of data before transcribing.
• Identified data errors and discrepancies and implemented swift corrections.
• Floor support from (May 2017 – April 2018)
• In this role I had to ensure that new hires after completion of training had to be ready to start doing tasks quickly and without making too many errors.
• Ensuring that targets are met in respect to SLA and importantly quality.
• Collaborated with other departments to enforce data accuracy and enhance productivity.
• Located and corrected data entry errors and reported to management.

• Facilitating with African embassies if any clarification is needed from Chennai.
• Medical tourism for MIOT International Hospital from July 2013 – December 2014. Was in Ghana from 28/04/14 – 02/12/14.

To promote and create awareness of MIOT International in Ghana.

Field visits, going to medical facilities for meetings and presentations.

Increase the patient numbers.

Find new institutions to partner with and create long term working relationships between clinics in Ghana with MIOT International.

Facilitating with existing clients and ensuring the relationship is maintained.

• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Was part of the team that helped to get the Ministry of health of South Sudan, The Seychelles & Zanzibar to sign an MOU with MIOT INTERNATIONAL, to refer patients for surgeries/treatment and holding Continuing medical education (CME) to enhance, transfer knowledge and technology to the healthcare profession in their respective countries.

• Handling & resolving customer queries from the (Sponsors /Monitors/ Regulatory Personnel/Depot Members/Investigators/Coordinators/Pharmacists and patients) regarding the various questions they have pertaining to the study or trial they are participating in via telephone or email
• Following up with sites (hospitals) to see whether they were able to perform the visit (enrolling, screening, randomization, resupply visits, unscheduled visit, reschedule visit, early termination visit, exclusion visit, end of study visit and extension visit
• Perform data entry and data loading tasks which are assigned by the Project Management team
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Applied effective time management techniques to meet tight deadlines.
• PIC Leader (Process Improvement Cycle) - Identifying the root cause of the issues and finding solutions to ensure that the same does not occur again
• Making sure process is streamlined in a effective manner that will contribute to the efficiency and productivity of the work given to us
• Helping new hires and providing training to them
• Identify and recognize individual accomplishments and exceptional performance.

• Handling & resolving customer queries in regards to their policies
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Proactively addressed customer concerns in order to prevent escalations and complaints.
• Ensuring that customer satisfaction & experience is achieved
• Monitoring calls and providing feedback to agents
• Secondment Role (Acting Team Leader for 8 months)