Summary
Overview
Work History
Education
Skills
Timeline
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Marissa Boon

Marissa Boon

Fort Wayne

Summary

Dynamic and results-driven professional with extensive experience in sales, customer service,and team management. Proven track record of exceeding sales targets, cultivating customer loyalty, and leading high-performing teams in fast paced environments. Skilled in strategic planning, performance coaching,and building client relationships that drive business growth. Known for a proactive approach, strong communication skills,and relentless commitment to excellence and customer satisfaction.

Overview

11
11
years of professional experience

Work History

Leasing Specialist

Birge and Held Asset Property Management
12.2021 - 04.2025
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
  • Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
  • Managed over [Number] leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
  • Maintained accurate records of all leasing activity, providing valuable data for management decisionmaking.
  • Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
  • Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
  • Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
  • Set appointment times for individuals to tour facilities and see available units.
  • Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
  • Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
  • Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
  • Assessed applicant eligibility based on financial stability and background checks, minimizing risk of delinquent accounts or evictions.
  • Kept meticulous records of correspondence between management and tenants.

Front Desk Receptionist/Sales Coordinator

Sycamore Hills Dentistry
03.2020 - 11.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Insurance Agent

AllState
04.2018 - 02.2020
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.

Assistant Manager

Carters Oshkosh
08.2017 - 06.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.

Senior Beauty Advisor

Walgreens
01.2014 - 07.2017
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
  • Maintained counter and display areas for cleanliness and organization.
  • Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Demonstrated cosmetic application best practices to achieve desired styles.
  • Properly promoted new beauty items to all clients through professional tutorials.
  • Ordered new products and stocked shelves and display counters.
  • Assisted management in staff recruitment efforts by identifying top talent during interviews and recommending qualified candidates for employment opportunities.
  • Educated clients on proper skincare routines based on individual skin types, fostering long-term trust with customers.
  • Maintained high standards of cleanliness and organization throughout the store, creating an inviting shopping environment for customers.
  • Managed inventory levels efficiently, ensuring optimal stock availability while minimizing shrinkage losses.
  • Supported store operations by performing opening/closing procedures accurately and promptly as needed.
  • Organized promotional events to showcase new products, driving store traffic and boosting sales figures.
  • Developed strong client relationships by maintaining consistent follow-up communication and providing outstanding customer service.

Education

High School Diploma -

Northrop High School
Fort Wayne, IN
06-2008

Skills

  • Leasing reports
  • Tenant issue resolution
  • Fair housing policies
  • Goal oriented
  • Lease renewals
  • Telephone and email etiquette
  • Rent collection
  • Property management
  • Application processing
  • Property showing
  • Guest complaint resolution
  • Lease oversight

Timeline

Leasing Specialist

Birge and Held Asset Property Management
12.2021 - 04.2025

Front Desk Receptionist/Sales Coordinator

Sycamore Hills Dentistry
03.2020 - 11.2021

Insurance Agent

AllState
04.2018 - 02.2020

Assistant Manager

Carters Oshkosh
08.2017 - 06.2018

Senior Beauty Advisor

Walgreens
01.2014 - 07.2017

High School Diploma -

Northrop High School

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Marissa Boon