Marissa Boon
Fort Wayne
Summary
Dynamic and results-driven professional with extensive experience in sales, customer service,and team management. Proven track record of exceeding sales targets, cultivating customer loyalty, and leading high-performing teams in fast paced environments. Skilled in strategic planning, performance coaching,and building client relationships that drive business growth. Known for a proactive approach, strong communication skills,and relentless commitment to excellence and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Leasing Specialist
Birge and Held Asset Property Management
Fort Wayne, IN
12.2021 - 04.2025
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Managed over [Number] leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
- Maintained accurate records of all leasing activity, providing valuable data for management decisionmaking.
- Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
- Set appointment times for individuals to tour facilities and see available units.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
- Assessed applicant eligibility based on financial stability and background checks, minimizing risk of delinquent accounts or evictions.
- Kept meticulous records of correspondence between management and tenants.
Front Desk Receptionist/Sales Coordinator
Sycamore Hills Dentistry
Fort Wayne, IN
03.2020 - 11.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Insurance Agent
AllState
Fort Wayne, IN
04.2018 - 02.2020
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Assistant Manager
Carters Oshkosh
Carmel, IN
08.2017 - 06.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Senior Beauty Advisor
Walgreens
Fort Wayne, IN
01.2014 - 07.2017
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Maintained counter and display areas for cleanliness and organization.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Properly promoted new beauty items to all clients through professional tutorials.
- Ordered new products and stocked shelves and display counters.
- Assisted management in staff recruitment efforts by identifying top talent during interviews and recommending qualified candidates for employment opportunities.
- Educated clients on proper skincare routines based on individual skin types, fostering long-term trust with customers.
- Maintained high standards of cleanliness and organization throughout the store, creating an inviting shopping environment for customers.
- Managed inventory levels efficiently, ensuring optimal stock availability while minimizing shrinkage losses.
- Supported store operations by performing opening/closing procedures accurately and promptly as needed.
- Organized promotional events to showcase new products, driving store traffic and boosting sales figures.
- Developed strong client relationships by maintaining consistent follow-up communication and providing outstanding customer service.
Education
High School Diploma -
Northrop High School
Fort Wayne, IN06-2008
Skills
- Leasing reports
- Tenant issue resolution
- Fair housing policies
- Goal oriented
- Lease renewals
- Telephone and email etiquette
- Rent collection
- Property management
- Application processing
- Property showing
- Guest complaint resolution
- Lease oversight
Timeline
Leasing Specialist
Birge and Held Asset Property Management
12.2021 - 04.2025
Front Desk Receptionist/Sales Coordinator
Sycamore Hills Dentistry
03.2020 - 11.2021
Insurance Agent
AllState
04.2018 - 02.2020
Assistant Manager
Carters Oshkosh
08.2017 - 06.2018
Senior Beauty Advisor
Walgreens
01.2014 - 07.2017
High School Diploma -
Northrop High School