Marissa Gott
Freetown
Summary
Experienced with deposit operations, ensuring accuracy and efficiency in all tasks. Utilizes strong analytical skills to enhance process workflows. Knowledge of regulatory compliance and effective team collaboration.
Overview
5
5
years of professional experience
Work History
Deposit Operations Specialist
Centra Credit Union
Columbus, IN
04.2022 - Current
- Collaborated with team members to streamline deposit processing procedures.
- Provided exceptional Member service by addressing Team Member inquiries promptly.
- Contributed to training initiatives by sharing knowledge of deposit operations processes.
- Reduced error rates in deposit processing by conducting regular audits and providing staff training.
- Optimized workflow processes through continuous evaluation of existing procedures, identifying areas for improvement based on data analysis.
- Processed levies and garnishment requests.
- Assisted in the development and implementation of policies and procedures related to deposit products, ensuring compliance with regulatory requirements.
- Served as a subject matter expert on deposit-related matters, providing guidance and support to Team Members
- Processed applications for IRA's.
- Performed account maintenance by closing out accounts and changing customer addresses.
MSA Teller
Centra Credit Union
Columbus, IN
05.2021 - 04.2022
- Trained new tellers on operational procedures and customer service best practices.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for members.
- Educated members on use of banking website and mobile apps.
- Served as primary point of contact for members, providing assistance with account maintenance and transactions.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for members.
Education
High School Diploma -
Brown County High School
Nashville, INSkills
- Strong organizational skills
- Effective communication
- Efficient workflow management
- Strong analytical skills
- Continuous improvement mindset
- Microsoft powerpoint, excel, and Word
- Proficient in DNA
- Teamwork and collaboration
- Recordkeeping and documentation
- Compliance, banking laws, and regulations
- Data entry
- Business Account Questions specialist
Timeline
Deposit Operations Specialist
Centra Credit Union
04.2022 - Current
MSA Teller
Centra Credit Union
05.2021 - 04.2022
High School Diploma -
Brown County High School