Marissa Kelley
Knox,IN
Summary
I am an efficient and detail-oriented self starter with ten years of customer service experience. I have consistently proven my ability to meet deadlines and achieve project objectives, solve critical problems and prioritize crucial tasks while maintaining the high standards expected of my role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Designated Hitter
Walgreens
05.2021 - 10.2023
- Answering calls and transferring to appropriate departments, Filling prescriptions, Assisting pharmacy customers with purchases, Handling cash payments and refunds, Maintaining printers and photo processing equipment, Stocking products, Aiding customers with concerns and finding products, Ensuring quality of service for each customer, Maintaining cleanliness and safety of store
Patient Care Advocate
Teleperformance USA
12.2019 - 03.2021
- Making inbound and outbound calls, Ensuring first contact resolution on every call, Maintaining protocol when handling sensitive client information, Taking secure payments over the phone, Scheduling orders for delivery, Deescalating irate customers and patients, Ensuring first rate customer service
Direct Care Staff
Milestone Counseling Services
06.2019 - 12.2019
- Providing in house care for troubled teens, Preparing meals, Giving daily medications, Ensuring proper record keeping, Helping teens communicate with parents and counselors, Guiding teens through group therapy activities
Delivery Driver
NAPA Auto Parts
10.2017 - 03.2018
- Delivered products in a timely and courteous manner, Loaded packages, Maintained ongoing communication, Consistently completed on-time deliveries, Maintained receipts and income from deliveries, Obtained package signatures, Inspected and maintained cleanliness of trucks.
Overnight Stocker
Walmart
01.2016 - 09.2016
- Stocking shelves, Moving freight to and from sales floor, Assisting customers in finding products, Tagging and shelving overstock, Ensuring price points were correct on sale items, Zoning products and maintaining cleanliness of building
Pet Care Associate
OLDE TOWNE PET RESORT
11.2011 - 01.2016
- Tending to boarding pets basic needs, Keeping accurate records of all services performed for each pet, Administration of medication to dogs and cats, Bathing pets, Giving tours of the building and services to prospective clients, Interacting with customers in person, over the phone and via email
Volunteer Teen Counselor
FAMILY CONNECTIONS
03.2011 - 03.2012
- Guiding group therapy activities and discussions, Keeping accurate records of patient behavior, Helping teens and counselors work together with their parents, Assisting in communication struggles between teens and parents, Maintaining a calm demeanor to aid tense situations, Providing struggling teens with a sense of understanding to aid in their therapy
Education
High school Diploma -
Dominion High School
Sterling, VA2012
Business Administration -
Davis Applied Technology College
Kaysville, UT01.2020
Skills
- Friendly and calm
- Organized
- Managing Conflict
- Customer Service
- Child & Family Counseling
- Crisis Intervention
- Computer skills
- Active listening
Certification
- Microsoft Word, Present
- Microsoft Excel, Present
Timeline
Designated Hitter
Walgreens
05.2021 - 10.2023
Patient Care Advocate
Teleperformance USA
12.2019 - 03.2021
Direct Care Staff
Milestone Counseling Services
06.2019 - 12.2019
Delivery Driver
NAPA Auto Parts
10.2017 - 03.2018
Overnight Stocker
Walmart
01.2016 - 09.2016
Pet Care Associate
OLDE TOWNE PET RESORT
11.2011 - 01.2016
Volunteer Teen Counselor
FAMILY CONNECTIONS
03.2011 - 03.2012
High school Diploma -
Dominion High School
Business Administration -
Davis Applied Technology College
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