Marissa Kopp
Fishers
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Provider Relations Manager
GreenLeaf Apothecary
Fishers, IN
07.2024 - Current
- Fostered strong, positive relationships with key providers by coordinating, facilitating and leading partnership meetings and identifying on-site enrollment opportunities.
- Answered provider inquiries via email, telephone and written correspondence.
- Proactively sought client feedback to identify opportunities for product improvements or enhancements, contributing to overall company growth.
- Developed customized presentations for prospective clients highlighting specific benefits of our products related to their unique needs.
- Boosted client retention rates through regular follow-up calls and personalized after-sales support.
Pharmacy Lab Technician
GreenLeaf Apothecary
Fishers, IN
08.2022 - 07.2024
- Contributed to a safe working environment by consistently following established safety procedures and guidelines per the USP 797 & USP 800.
- Calibrated and maintained instruments to keep equipment fully operational.
- Maintained inventory of raw materials, chemicals, and equipment necessary for compounding tasks.
- Enhanced medication effectiveness by accurately weighing and measuring ingredients for custom compound prescriptions. Along with using proper compounding techniques.
- Utilized specialized equipment such as electronic balances, capsule machines, ointment mills, among others during the compounding process.
Pharmacy Technician
Walgreens Pharmacy
02.2021 - 07.2022
- Provided exceptional customer service to all patients picking up and dropping off prescriptions
- Entered and processed patients' prescriptions into internal system with accuracy.
- Solved insurance issues on prescriptions and vaccines
- Assisted the pharmacist with filling and labeling prescriptions efficiently and correctly
- Stocked, labeled, and inventoried medication to keep accurate records.
Project Lead
Calumet College of St. Joseph Honors Program
08.2017 - 01.2021
- Assisted the professor of Biomedical Science to create healthy meal and workout plans for student athletes
- Researched and studied human anatomy, concepts of exercise, & nutrition for different college sport programs
- Related Exercise Physiology research findings towards different sports to create specific workout plans that highly benefit the lifestyle of different student athletes
Guest Services Associate
Fashion Show Mall
Las Vegas, NV
06.2018 - 08.2018
- Provided the highest level of service to ensure guest satisfaction
- Answered phones with proper phone etiquette and responded to any requests in a timely manner
- Answered inquiries from guests regarding restaurants, transportation, & entertainment reservations
- Established and maintained good communications and teamwork with fellow associates and other departments
Volunteer
Habitat for Humanity
11.2017 - 11.2017
- Greeted customers in a professional & courteous manor
- Helped load & unload donations from the donation truck
- Sorted donations and moved them to the appropriate section of the warehouse for processing (cleaning, testing, recycling, pricing, etc.)
Education
Bachelor of Science - Biomedical Science
Calumet College of St. Joseph
Whiting, IN05.2021
High School - Honors Graduate
Coronado High School
Henderson, NV05.2017
Skills
- Attention to Detail
- Problem-Solving
- Multi-Tasking
- Organization
- Reliability
- Relationship Building
- Verbal and written communication
- Teamwork and collaboration
- Customer service
Awards
- High School Honors Diploma
- Calumet College of St. Joseph Dean's List
- St. Gaspar's Honors Learning Community Scholarship
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Licensed Pharmacy Technician - State Boards of Pharmacy.
Timeline
Provider Relations Manager
GreenLeaf Apothecary
07.2024 - Current
Pharmacy Lab Technician
GreenLeaf Apothecary
08.2022 - 07.2024
Pharmacy Technician
Walgreens Pharmacy
02.2021 - 07.2022
Guest Services Associate
Fashion Show Mall
06.2018 - 08.2018
Volunteer
Habitat for Humanity
11.2017 - 11.2017
Project Lead
Calumet College of St. Joseph Honors Program
08.2017 - 01.2021
Bachelor of Science - Biomedical Science
Calumet College of St. Joseph
High School - Honors Graduate
Coronado High School