Marissa Roberts
Crown Point
Summary
Driven professional with background in management and administrative support. Skilled in managing office tasks, communication, and maintaining an efficient work flow. Known for precise communication, thorough follow-through, and fostering positive relationships with both coworkers and customers. Previous roles highlight my ability to improve workflow processes and contribute to company efficiency.
Overview
8
8
years of professional experience
Work History
Administrative Support Staff Member
State Farm Litigation Counsel
Crown Point
01.2023 - Current
- Ensured confidentiality of sensitive information and documents related to business operations.
- Formatted & served state subpoenas to opposing counsels and providers.
- Organized and maintained electronic filing systems for legal documents, enhancing document retrieval.
- Developed processes that improved overall workflow efficiency within the department.
- Assisted in preparing case files and trial materials for attorneys.
- Processed incoming correspondence and distributed it to appropriate parties.
- Prepared workstations and materials for onboarding new employees, providing hands-on training in office standards.
- Record keeping
Store Manager in Training
CVS Pharmacy
Crown Point
06.2018 - 01.2023
- Assisted in managing daily store operations and staff schedules.
- Trained new employees on store policies and customer service standards.
- Stocked shelves and organized merchandise for optimal presentation.
- Creating schedules, checking payroll, ensuring office paperwork is filed and completely properly.
- Maintaining inventory and evaluating employee performance.
- Develop strategies for better workplace efficiency and goal achievement.
- Fill in for the Store Manger in times of their absence. Making executive decisions, holding or assisting meetings when needed, and providing accountability.
- Addressed customer inquiries and resolved complaints effectively.
Education
River Forest High School
New Chicago , INSkills
- Document management
- Electronic filing
- Case preparation
- Workflow optimization
- Inventory management
- Team building
- Communication skills
- Problem solving
- Time management
- Administrative procedures
- Presentation preparation
- Customer service
Timeline
Administrative Support Staff Member
State Farm Litigation Counsel
01.2023 - Current
Store Manager in Training
CVS Pharmacy
06.2018 - 01.2023
River Forest High School