Summary
Overview
Work History
Education
Skills
Timeline
Generic
Marissa Stark

Marissa Stark

Hobart

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

8
8
years of professional experience

Work History

Manager of Operations

SONCORP LLC.
05.2025 - Current
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Antique Dealer

David Stark
04.2017 - Current
  • Built new business relationships, resulting in increased revenue.
  • Performed large amounts of cash, card, and check transactions to complete customer purchases.
  • Delivered exceptional service to customers and potential customers.
  • Stocked merchandise, clearly labeling items, and arranging.
  • Drove sales of jewelry (Gold, Silver, Diamonds, etc.) products applying a proactive nature, knowledge of customer preferences, and active listening skills.

Lead Pharmacy Technician

Gil Drugs Pharmacy
10.2023 - 05.2025
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Developed and implemented improvements to pharmacy organization system.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Resolved third-party billing, computer system and customer service issues.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Collected co-payments or full payments from customers.

Pharmacy Technician

Walgreen's Pharmacy
02.2023 - 10.2023
  • Entered and processed patients' prescriptions into internal system.
  • Counted and labeled prescriptions with correct item and quantity.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Beauty Advisor

Ulta Beauty Inc.
06.2022 - 09.2022
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained counter and display areas for cleanliness and organization.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Performed cash, card, and check transactions to complete customer purchases.

Leisure Travel Agent

RCI Vacation Exchange
11.2021 - 03.2022
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.

Sales Associate

Bath and Body Works, Limited Brands
06.2021 - 12.2021
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

No Degree - Business Management

Purdue University Northwest
Westville, IN

High School Diploma -

Westville High School
Westville, IN
06-2020

Skills

  • Inventory management
  • Staff recruitment
  • Documentation and reporting
  • Strategic planning
  • Customer service
  • Employee training
  • Decision-making
  • Problem-solving
  • Task delegation
  • Goal setting

Timeline

Manager of Operations

SONCORP LLC.
05.2025 - Current

Lead Pharmacy Technician

Gil Drugs Pharmacy
10.2023 - 05.2025

Pharmacy Technician

Walgreen's Pharmacy
02.2023 - 10.2023

Beauty Advisor

Ulta Beauty Inc.
06.2022 - 09.2022

Leisure Travel Agent

RCI Vacation Exchange
11.2021 - 03.2022

Sales Associate

Bath and Body Works, Limited Brands
06.2021 - 12.2021

Antique Dealer

David Stark
04.2017 - Current

No Degree - Business Management

Purdue University Northwest

High School Diploma -

Westville High School

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Marissa Stark