Marita Gladna Mascarenhas
Virtual Assistant
Mangalore,KA
Summary
With a passion for delivering exceptional customer experiences and streamlining operations, I specialize in providing administrative support, calendar management, and CRM tools. My expertise lies in optimizing workflows, automating tasks, and managing travel logistics to enhance productivity. As a Virtual Assistant, I help businesses grow by handling administrative tasks efficiently, ensuring seamless coordination, and improving operational efficiency. I am data-driven, detail-oriented, and an effective communicator, dedicated to reducing workload and boosting productivity by 30% for my clients.
Overview
8
8
years of professional experience
Work History
Virtual Assistant
Freelance Virtual Assistant
01.2025 - Current
- Managed inboxes and responded to emails within 24 hours to maintain professional communication
- Created engaging social media posts, increasing followers by 20%
- Conducted data entry and research tasks for 3 clients
- Created and maintained spreadsheets for data entry, improving information accessibility by 30%
- Assisted in bookings and planning itineraries, ensuring 100% reservation accuracy
- Provided general administrative support, improving client efficiency by saving 5+ hours per week
Administrative Assistant
Mangalore Express
08.2012 - 12.2014
- Coordinated daily office operations, managing schedules, correspondence, and administrative tasks, reducing turnaround time by 30%
- Processed and organized 100+ documents monthly, ensuring easy access and streamlined workflows
- Handled customer inquiries, resolving 90% of issues on the first contact
- Managed financial tasks, including invoice processing, expense reporting, and office supply inventory, ensuring smooth office operations
Travel Coordinator
Jaybee Travels Bangalore
10.2007 - 04.2012
- Coordinated comprehensive travel arrangements for over 500 clients annually, ensuring accuracy in bookings, seamless itineraries, and a 98% client satisfaction rate
- Negotiated cost-saving deals with travel partners, achieving up to 15% savings while managing last-minute changes and emergencies to deliver a smooth travel experience
- Build strong client relationships, handled multiple accounts efficiently during peak season, and proactively resolved complex issues to maintain trust and loyalty
Education
Master of Commerce - undefined
Indira Gandhi Open University
01.2012
Diploma - IATA/UFTAA Foundation Level
Globe College of Travel & Tourism
01.2007
Bachelor of Commerce - undefined
St. Agnes College, Mangalore University
01.2006
Skills
- Virtual Assistance
- Admin Support
- Customer Service Excellence
- Task Automation
- Workflow Optimization
- Research
- Data Management
- CRM
- Project Management Tools
- MS Office
- Google Workspace
- Trello
- Asana
- Notion
Certification
- Training program on using AI for Business Growth (Skill Arbitrage)
- Diploma in Business English Communication for Remote Workers (Skill Arbitrage)
- Remote Freelancing and Profile Building Program (Skill Arbitrage)
- Diploma in Content Marketing and Strategy (Skill Arbitrage)
- Startup Generalist and Virtual Assistant Training Program (Skill Arbitrage)
- Personal Branding Program for Corporate Leaders (Skill Arbitrage)
Work Ethics
- Availability - I am available for meetings at the client's convenience and in the client's time zones.
- Reliability - I take full ownership of my work, meeting deadlines and maintaining open communication.
- Professionalism - I maintain integrity, confidentiality, and accountability in all tasks.
- Adaptability - Quick to learn new tools and processes to align with client needs.
- Problem-solving - Proactive in identifying challenges and providing effective solutions.
- Time Management - Prioritizing tasks efficiently to meet project deadlines without compromising quality.
Technical Toolkit
Gmail, Outlook, Merlin AI, Boomerang, MailChimp, Google Calendar, Outlook, Calendly, Word, Excel, PowerPoint, Docs, Sheets, Drive, Gmail, Canva, Buffer, Hootsuite, Trello, Asana, Notion
Timeline
Virtual Assistant
Freelance Virtual Assistant
01.2025 - Current
Administrative Assistant
Mangalore Express
08.2012 - 12.2014
Travel Coordinator
Jaybee Travels Bangalore
10.2007 - 04.2012
Master of Commerce - undefined
Indira Gandhi Open University
Diploma - IATA/UFTAA Foundation Level
Globe College of Travel & Tourism
Bachelor of Commerce - undefined
St. Agnes College, Mangalore University
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