Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maritza Glorioso

Westville

Summary

Encouraging analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Secretarial Assistant

Southlake Lift Truck
07.2015 - 08.2019
  • Executed record filing system to improve document organization and management.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Monitored work calendar and scheduled appointments.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Answered, responded to and transferred over daily phone calls on multi-line phone system.

Realtor

Listing Leaders
03.2019 - Current
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Collected fees and documented payment processes for property transactions.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Arranged for title searches of properties being sold and gave buyers virtual and physical tours of properties.
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
  • Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
  • Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
  • Developed new business and managed new and existing clients.

Management Staff Member

Listing Leaders
09.2020 - Current
  • Analyzed data trends to identify opportunities for organizational growth which resulted in an increase in revenue generation over time.
  • Boosted employee morale by cultivating a positive work environment through effective leadership and open communication channels.
  • Consistently achieved or exceeded performance targets through diligent monitoring of key metrics and ongoing process improvements.
  • Enhanced customer satisfaction levels by consistently resolving issues promptly and professionally.
  • Collaborated with senior management to develop strategic plans that aligned with corporate objectives while balancing the needs of individual departments.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Launched quality assurance practices for each phase of development
  • Developed detailed plans based on broad guidance and direction.

Education

High School Diploma -

Chesterton Senior High School
Chesterton, IN
May 2017

Certificate - Indiana Real Estate Broker License

Listing Leaders School of Real Estate
Merrillville, IN
02.2019

Skills

  • Scheduling and calendar management
  • Program files maintenance
  • Meeting arrangements
  • Credit and collections
  • Writing reports
  • Payroll and budgeting
  • Bookkeeping
  • Social media knowledge
  • Negotiation
  • MS Office
  • Relationship development
  • Business operations
  • Marketing and advertising
  • Customer Relations
  • Coaching and Mentoring
  • Teamwork and Collaboration
  • Customer Service
  • Computer Skills
  • Scheduling and Coordinating
  • Managing Operations and Efficiency

Timeline

Management Staff Member

Listing Leaders
09.2020 - Current

Realtor

Listing Leaders
03.2019 - Current

Secretarial Assistant

Southlake Lift Truck
07.2015 - 08.2019

High School Diploma -

Chesterton Senior High School

Certificate - Indiana Real Estate Broker License

Listing Leaders School of Real Estate

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Maritza Glorioso