Maritza Mil
Muncie
Summary
Detail-oriented supervisor skilled in training, staff management, and enhancing customer satisfaction. Proven ability to streamline operations and resolve issues effectively, ensuring compliance with company standards.
Overview
3
3
years of professional experience
Work History
Supervisor
FinishLine
Muncie, IN
12.2024 - Current
- Supervised daily operations to ensure compliance with company standards and policies.
- Trained and mentored new staff on product knowledge and customer service.
- Coordinated inventory management processes to optimize stock levels and reduce shrinkage.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction ratings.
- Implemented visual merchandising strategies to improve store presentation and drive sales.
- Conducted regular audits of cash handling procedures to ensure accuracy and prevent discrepancies.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Assisted in scheduling staff shifts to align with peak business hours and operational needs.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Healthy Drink Bartendeer
Pendleton Nutrition/ Greenfield Nutrition
Pendleton, IN
01.2023 - 09.2024
- Crafted and served diverse beverage selections to enhance customer satisfaction.
- Maintained cleanliness and organization of bar area to ensure efficiency during peak hours.
- Collaborated with team members to streamline service processes, improving workflow.
- Trained new staff on drink preparation techniques and customer service standards.
- Monitored inventory levels and assisted in ordering supplies to prevent shortages.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
CNA
Hickory Creek Nursing Home
New Castle, IN
05.2023 - 08.2023
- Collaborated with healthcare team to implement individualized care plans effectively.
- Provided emotional support to residents and families during challenging times.
- Trained new staff on best practices for patient care and safety procedures.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
CNA
The Waters of New Castle
New Castle, IN
12.2022 - 04.2023
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs, reporting changes to nursing staff promptly.
- Maintained a clean and safe environment for residents through routine cleaning protocols.
- Documented patient care activities accurately in electronic health records systems.
- Adhered to infection control protocols, enhancing overall patient safety standards.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
High School Diploma - Nursing
Ball State University
Muncie, IN12-2028
High School Diploma -
New Castle High School
New Castle, IN05-2024
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Strategic planning
- Schedule development
- Task delegation
- Documentation and reporting
- Problem-solving
- Multitasking Abilities
- Excellent communication
Timeline
Supervisor
FinishLine
12.2024 - Current
CNA
Hickory Creek Nursing Home
05.2023 - 08.2023
Healthy Drink Bartendeer
Pendleton Nutrition/ Greenfield Nutrition
01.2023 - 09.2024
CNA
The Waters of New Castle
12.2022 - 04.2023
High School Diploma - Nursing
Ball State University
High School Diploma -
New Castle High School