Mariya Bakrawala
Dubai,
Summary
A dedicated and motivated Hotel Management student at Amity University, specializing in practical training across front office operations, food and beverage management, housekeeping, and new cuisines. With hands-on experience gained through active participation in university-organized events, I am committed to providing exceptional service and contributing to the success of hospitality operations. Passionate about developing skills that enhance guest experiences and foster growth within the hospitality industry.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Office Intern
Hampton By Hilton Al Seef
Dubai
2024.07 - 2024.12
- Guest Reception and Assistance – Welcomes guests and provides information.
- Check-in and check-out: Managing guest arrivals and departures.
- Reservations Management – Handles bookings, cancellations, and modifications.
- Customer service - Addresses guest requests and complaints.
- Billing and Payments – Processes invoices and financial transactions.
- Communication Hub – Coordinates with other hotel departments.
- Guest Relations – Ensures guest satisfaction, and VIP services.
- Safety and Security – Monitors lobby activities and emergencies.
- Record Keeping and Reports – Maintains guest records and reports.
- Handling Guest Emails: Respond promptly and professionally to guest inquiries, requests, and concerns via email.
- Receiving Positive Reviews: Acknowledge and appreciate guest feedback, encourage satisfied guests to leave reviews, and maintain high service standards.
- Managing the Booking.com portal: Update room availability, monitor guest bookings, respond to guest queries, and ensure accurate information on the portal.
Usher
World Cargo Alliance
Dubai
2024.03 - 2024.03
- Navigating guests to the location – directs guests to the event or dining area.
- Guiding Guests to Assigned Tables – Escort guests to their designated seating.
- Managing Guests – Oversees guest flow, and ensures smooth service.
Hostess
Dubai World Cup
Dubai
2024.03 - 2024.03
- Greeting the Guest – Welcomes guests warmly upon arrival.
- Helping Guests Find a Table – Assists guests in locating, and guiding them to their table.
- Managing Guest Special Requests and Complaints – Fulfils guest requests and resolves any concerns efficiently.
Food Server
Arab Health
Dubai
2024.01 - 2024.01
- Management of Meeting Room – Oversees setup, cleanliness, and equipment for meetings.
- Coordination with the Food Delivery Team – Ensures timely service of food to guests.
- Setting up stations for service – prepares necessary stations for food and beverage service.
Food Server
Dubai Airshow
Dubai
2023.12 - 2023.12
- Coordination with the Food Delivery Team – Ensures timely service of food to guests.
- Setting up stations for service – prepares and arranges stations for efficient service.
- Handled the entire stall by myself – managed all aspects of the stall independently.
Food Server
Gitex
Dubai
2023.11 - 2023.11
- Management of Meeting Room – Oversees setup, cleanliness, and equipment for meetings.
- Coordination with the Food Delivery Team – Ensures timely service of food to guests.
- Setting up stations for service – prepares necessary stations for food and beverage service.
- Handling Guest Special Requests and Complaints – Addressing and resolving guest needs and issues.
Education
Bachelor in Hotel Management -
Amity University
Dubai, United Arab Emirates 2026-08
Some College (No Degree) -
Sungrace High School And Junior College
Pune, Maharashtra 2020-08
High School Diploma -
Mount Carmel Convent High School
Pune, Maharashtra 2019-11
Skills
- Team management
- Verbal communication
- Problem resolution
- Leadership
- Customer service
Languages
English
First Language
Hindi
Proficient (C2)
C2
Reference
- ruveen.mandawala@hilton.com : Front Office Team Leader
Certification
Pre commis chef
- Worldchefs - World Association of Chefs' Societies
Timeline
Front Office Intern
Hampton By Hilton Al Seef
2024.07 - 2024.12
Usher
World Cargo Alliance
2024.03 - 2024.03
Hostess
Dubai World Cup
2024.03 - 2024.03
Food Server
Arab Health
2024.01 - 2024.01
Food Server
Dubai Airshow
2023.12 - 2023.12
Food Server
Gitex
2023.11 - 2023.11
Bachelor in Hotel Management -
Amity University
Some College (No Degree) -
Sungrace High School And Junior College
High School Diploma -
Mount Carmel Convent High School