Summary
Overview
Work History
Education
Skills
Languages
Reference
Websites
Certification
Timeline
Generic
Mariya Bakrawala

Mariya Bakrawala

Dubai,

Summary

A dedicated and motivated Hotel Management student at Amity University, specializing in practical training across front office operations, food and beverage management, housekeeping, and new cuisines. With hands-on experience gained through active participation in university-organized events, I am committed to providing exceptional service and contributing to the success of hospitality operations. Passionate about developing skills that enhance guest experiences and foster growth within the hospitality industry.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Front Office Intern

Hampton By Hilton Al Seef
Dubai
07.2024 - 12.2024
  • Guest Reception and Assistance – Welcomes guests and provides information.
  • Check-in and check-out: Managing guest arrivals and departures.
  • Reservations Management – Handles bookings, cancellations, and modifications.
  • Customer service - Addresses guest requests and complaints.
  • Billing and Payments – Processes invoices and financial transactions.
  • Communication Hub – Coordinates with other hotel departments.
  • Guest Relations – Ensures guest satisfaction, and VIP services.
  • Safety and Security – Monitors lobby activities and emergencies.
  • Record Keeping and Reports – Maintains guest records and reports.
  • Handling Guest Emails: Respond promptly and professionally to guest inquiries, requests, and concerns via email.
  • Receiving Positive Reviews: Acknowledge and appreciate guest feedback, encourage satisfied guests to leave reviews, and maintain high service standards.
  • Managing the Booking.com portal: Update room availability, monitor guest bookings, respond to guest queries, and ensure accurate information on the portal.

Usher

World Cargo Alliance
Dubai
03.2024 - 03.2024
  • Navigating guests to the location – directs guests to the event or dining area.
  • Guiding Guests to Assigned Tables – Escort guests to their designated seating.
  • Managing Guests – Oversees guest flow, and ensures smooth service.

Hostess

Dubai World Cup
Dubai
03.2024 - 03.2024
  • Greeting the Guest – Welcomes guests warmly upon arrival.
  • Helping Guests Find a Table – Assists guests in locating, and guiding them to their table.
  • Managing Guest Special Requests and Complaints – Fulfils guest requests and resolves any concerns efficiently.

Food Server

Arab Health
Dubai
01.2024 - 01.2024
  • Management of Meeting Room – Oversees setup, cleanliness, and equipment for meetings.
  • Coordination with the Food Delivery Team – Ensures timely service of food to guests.
  • Setting up stations for service – prepares necessary stations for food and beverage service.

Food Server

Dubai Airshow
Dubai
12.2023 - 12.2023
  • Coordination with the Food Delivery Team – Ensures timely service of food to guests.
  • Setting up stations for service – prepares and arranges stations for efficient service.
  • Handled the entire stall by myself – managed all aspects of the stall independently.

Food Server

Gitex
Dubai
11.2023 - 11.2023
  • Management of Meeting Room – Oversees setup, cleanliness, and equipment for meetings.
  • Coordination with the Food Delivery Team – Ensures timely service of food to guests.
  • Setting up stations for service – prepares necessary stations for food and beverage service.
  • Handling Guest Special Requests and Complaints – Addressing and resolving guest needs and issues.

Education

Bachelor in Hotel Management -

Amity University
Dubai, United Arab Emirates
08-2026

Some College (No Degree) -

Sungrace High School And Junior College
Pune, Maharashtra
08-2020

High School Diploma -

Mount Carmel Convent High School
Pune, Maharashtra
11-2019

Skills

  • Team management
  • Verbal communication
  • Problem resolution
  • Leadership
  • Customer service

Languages

English
First Language
Hindi
Proficient (C2)
C2

Reference

  • ruveen.mandawala@hilton.com : Front Office Team Leader

Certification

Pre commis chef

  • Worldchefs - World Association of Chefs' Societies

Timeline

Front Office Intern

Hampton By Hilton Al Seef
07.2024 - 12.2024

Usher

World Cargo Alliance
03.2024 - 03.2024

Hostess

Dubai World Cup
03.2024 - 03.2024

Food Server

Arab Health
01.2024 - 01.2024

Food Server

Dubai Airshow
12.2023 - 12.2023

Food Server

Gitex
11.2023 - 11.2023

Bachelor in Hotel Management -

Amity University

Some College (No Degree) -

Sungrace High School And Junior College

High School Diploma -

Mount Carmel Convent High School

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Mariya Bakrawala