Summary
Overview
Work History
Education
Skills
References
Interests
Timeline
OperationsManager
Mariya Fatima

Mariya Fatima

Team Leader
Hyderabad

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Overview

7
7
years of professional experience
2
2

Languages

Work History

Team Lead – Lyft Support

Sutherland Global Services
08.2023 - Current
  • Worked different stations to provide optimal coverage and meet production goals.
  • Coached team members in techniques necessary to complete job tasks.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Audited team performance and compliance with client and organizational standards.

Lead - New Hire Training

Sutherland Global Services
08.2019 - 07.2023
  • Analyzed problems and worked with teams to develop solutions.
  • Onboarded new employees with training and new hire documentation.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Collected data on program efficacy through data analysis and implemented solutions for improvement.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Facilitated high-quality training program delivery to employees and external stakeholders.
  • Created and maintained detailed training records and reports for management review.
  • Developed and executed strategies to improve training program performance.

CS Training Specialist

Amazon Development Centre India Pvt Ltd
03.2017 - 07.2019
  • Conducted orientation sessions to assess skill levels and areas of strength and weakness.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
  • Developed lesson plans, instructional materials and written practice tests for KNeT training courses.
  • Coordination with the stakeholders, usage of multiple delivery techniques, understand the types of learners in the classroom and train accordingly

CSIN Assoc Retail (P)

Amazon Development Centre India Pvt Ltd
06.2016 - 03.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Sought ways to improve processes and services provided.
  • Cross-trained and provided backup support for organizational leadership.
  • Responded to customer requests for products, services, and company information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

Deccan College of Engineering & Technology (Osmania University, Hyderabad)
Hyderabad, India
2016

12th - Mathematics, Physics & Chemistry

Narayana Junior College (AP State Board)
05.2012

10th -

Rosary Convent High School (AP State Board)
05.2010

Skills

Production Monitoring

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References

Available on Request

Interests

Cooking

Surfing the internet

Timeline

Team Lead – Lyft Support

Sutherland Global Services
08.2023 - Current

Lead - New Hire Training

Sutherland Global Services
08.2019 - 07.2023

CS Training Specialist

Amazon Development Centre India Pvt Ltd
03.2017 - 07.2019

CSIN Assoc Retail (P)

Amazon Development Centre India Pvt Ltd
06.2016 - 03.2017

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

Deccan College of Engineering & Technology (Osmania University, Hyderabad)

12th - Mathematics, Physics & Chemistry

Narayana Junior College (AP State Board)

10th -

Rosary Convent High School (AP State Board)

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Mariya FatimaTeam Leader