Marjorie Marabe
Ghaziabad
Summary
Proven ability to establish and maintain excellent communication and relationship with the client. Dedicated to identifying customer needs and delivering effective solutions to all problems. Also worked with a startup company Ali Khan Hospitality as an Operations Manager. Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Strategic business development leader with forward-thinking and creative approaches to developing revenue channels, capitalizing on market conditions and enhancing sales funnels. Consultative sales expert with proven expertise in supply chain logistics and after-sales support.
Overview
8
8
years of professional experience
Work History
Business Development Executive
Headfield Solutions Pvt Ltd
Noida
04.2023 - Current
- Conducted market research and identified potential business opportunities.
- Established strong relationships with key decision makers within client organizations.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Developed and implemented strategies to increase customer base and revenue growth.
- Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
- Maintained a database of contacts from prospective clients for future follow-ups.
- Collaborated with internal teams to develop tailored solutions for clients' needs.
- Negotiated contracts with clients for new business development initiatives.
- Created presentations on the company's services, products, pricing plans and marketing campaigns.
- Researched customer feedback regarding products and services offered by the organization.
- Identified areas of improvement within existing processes to optimize performance outcomes.
Assistant Store Manager
Nappa Dori Pvt Ltd
08.2019 - 09.2021
- Served as a successful leader, promoting and achieving store success
- Supervise and train staff
- Review staff performance and offer constructive feedback
- Collaborate with team leads on setting and achieving team-specific goals
- Display merchandise to maximize purchasing appeal
- Interact with customers and resolve complaints or grievances.
Boutique Relationship Manager
Genesis Fashion Pvt Ltd
08.2019 - 11.2019
- Provided optimal assistance to General Manager and handled a variety of tasks
- Building and maintaining relationships with clients and key personnel within customer companies
- Conducting business reviews to ensure clients are satisfied with their products and services
- Alerting the sales team to opportunities for further sales within key clients
- Participate in one-on-one meetings with clients to explain services to guide their choices
- Understand the problems and challenges of clients and identify ways the business could better address those needs.
Assistant Store Manager
Nappa Dori Pvt Ltd
02.2017 - 08.2018
- Supervise and train staff
- Review staff performance and offer constructive feedback
- Collaborate with team leads on setting and achieving team-specific goals
- Display merchandise to maximize purchasing appeal
- Interact with customers and resolve complaints or grievances.
Operations Manager
Ali Khan Hospitality Pvt Ltd
- Managed and evaluated workflow and productivity, making changes where necessary
- Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques
- Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations
- Continually sought to target and resolve complicated issues related to management and business operations
- Recruited a team of 10 people for the company and trained them.
Education
Event Management Diploma -
Indian School of Media
Rotary English Medium School & College Jr to Highschool -
Uran Education Society English Medium School
Skills
- Excellent communication and relationship-building skills
- Customer needs identification and problem-solving
- Leadership and team management
- Performance evaluation and feedback
- Merchandise display and purchasing appeal
- Customer service and complaint resolution
- Relationship building with clients and key personnel
- Business reviews and client satisfaction
- Cross-selling and up-selling
- Workflow and productivity management
- Problem-solving and decision-making
- Improvement identification and implementation
Timeline
Business Development Executive
Headfield Solutions Pvt Ltd
04.2023 - Current
Assistant Store Manager
Nappa Dori Pvt Ltd
08.2019 - 09.2021
Boutique Relationship Manager
Genesis Fashion Pvt Ltd
08.2019 - 11.2019
Assistant Store Manager
Nappa Dori Pvt Ltd
02.2017 - 08.2018
Operations Manager
Ali Khan Hospitality Pvt Ltd
Event Management Diploma -
Indian School of Media
Rotary English Medium School & College Jr to Highschool -
Uran Education Society English Medium School
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