Summary
Overview
Work History
Education
Skills
Certification
Additional Qualification
Personal Information
Otherskills
References
Disclaimer
Languages
Timeline
Generic
M.ARJUNAN

M.ARJUNAN

Summary

13 years of working in Hospitality sector and a master degree in hotel management has given me excellent inter personal and leadership skills to make a positive contribution and confidently lead a team. Recognized as a best performer and able to successfully and efficiently manage multiple responsibilities simultaneously. Resolve issues on time and drive the employees to achieve the target before timeline.

Dedicated individual with outstanding menu design, staff training and management. Promoted establishment's food and beverages on advertising networks to expand client base. Warm and cheerful person with courteous character.

Overview

11
11
years of professional experience
1
1
Certification

Work History

FOOD & BEVERAGE MANAGER

CLUB MAHINDRA HOLIDAY
04.2023 - 04.2023
  • The Director of Food & Beverage provides leadership and management for the Food & Beverage Division by establishing plans of character, integrity, and quality, which result in the long-range continued growth, and profitability of the division and Hotel
  • Coordinate the selection, training, development, and evaluation of employees and managers in the Food & Beverage Division through effective management and leadership to ensure that established cultural and core standards are met; long-range strategic planning for outlet operation
  • Control lobour and operating expenses through effective planning, budgeting, purchasing decisions, policy making, and inventory control while focusing on creative cost control and revenue generation solutions to Maximize profit in the division and hotel
  • Is visible in the operation, recognize and maintain relationships with regular guests as well as cultivate relationships with new patrons through effective marketing and personal relationships
  • Works closely with the General Manager and Planning Committee to designs creative menus, wine lists, and amenity options while ensuring excellent product quality at a fair price
  • Communicate with employees and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective Coordination and cooperation between departments

FOOD & BEVERAGE MANAGER

CITRUS GROUP OF HOTELS
12.2021 - 03.2023
  • Assign tasks and ensure all staff positions are covered for Address complaints and requests with quality customer services kills
  • Recruit and train new employees
  • Monitor food and beverage and ensure all employees comply with all security procedures, conducting regular briefing and operation training
  • Create, organize and maintain schedule for all employees
  • Assist in planning company events, meetings and residential conference
  • Conducting monthly Review meeting discussing about implementation of new offers, promotion for generating more revenue in each outlet & plan of action for achieving the budget
  • Replying for all guest concerns and reviews for the Trip Advisor &Google review
  • Following all SOP as per the Hotel Management policies

Food & Beverage Manager

Grand Palace Hotel &Spa– Yercaud
01.2021 - 11.2021
  • Assign tasks and ensure all staff positions are covered for the duration of Address complaints and requests with quality customer services kills
  • Recruit and train new employees
  • Monitor food and beverage and ensure all employees comply with all security procedures, conducting regular briefing and operation training
  • Create, organize and maintain schedule for all employees Assist in planning company events, meetings and residential conference
  • Conducting monthly Review meeting discussing about implementation of new offers, promotion for generating more revenue in each outlet & plan of action for achieving the budget
  • Replying for all guest concerns and reviews for the Trip Advisor & Google review
  • Following all SOP as per the Hotel Management policies

Food & Beverage Manager

ALOFT HOTELS COIMBATORE
05.2016 - 12.2020
  • Responsible for the day-to-day presentation and ambience of the hotel
  • Monitoring all the departments (Front office, Kitchen, Food & Beverage, Housekeeping, Accounts, Maintenance & security) performance &concerns
  • Develop good spirit in own department through brought up the good business Interacting with guests and directing all aspects of Hotel activities
  • Preparation of KRA , SOP and performance measurement on the basis of results ensuring all the staffs are well groomed
  • Performing billings, attendance, training and changes wherever is needed
  • Analyse business and create action plans
  • Tracking daily performance reports of Hotel and report to Managing director
  • Builds and strengthens relationships with existing and new customers to enable maximize profitability with adequate cost control

RESTAURANT SUPERVISOR

RAMADA JUMEIRAH DUBAI
06.2012 - 12.2016
  • Coordinate daily front of the house and back of the house restaurant operations
  • Deliver superior service and maximize respond efficiently and accurately to customer complaints
  • Regularly review product quality and research New vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, Kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulation
  • Manage restaurant’s good image and suggest ways to improve it
  • Control operational costs and identify measures to Create detailed reports on weekly
  • CERTIFICAL OF TRAINNING IDEAL BEACHRESORTS MAHABALIPURAM
  • 02.09.2007to17.03.2008
  • The Bar Waiter must learn all the details regarding various cocktails, premium brand spirits ,beers, wines and promote the among passengers in order to meet and exceed the sales targets set by the Bar Manager /Beverage Director
  • Presents each party with a separate check (unless requested otherwise), Assistance –stocking bars or other beverage outlets around the cruise ship
  • Follows company guidelines regarding uniform sand personal hygiene
  • Ensures that the assigned workstation is clean and sanitized according to the cruise line standards and USPH and/or UKPH rules
  • Participates in courses, meetings and training programs organized by the cruise line in order to develop the necessary skills needed for promotion to superior level positions

Education

FIRE & SAFETY -

NIFE Institute of Cochin
01.2012

M.B.A Hotel Management -

Shine university Chennai
01.2012

B.SC Hotel Management -

Indian Institute of Integrated Science Technology and Research Chennai
01.2009

Hsc -

Government Hr.Sec.School, Pannapatty
01.2006

S.S.L.C -

Government Hr.Sec.School, Periyapatty
01.2004

Skills

  • Hospitality Management
  • Food and beverage operations
  • Crisis & Revenue management
  • Customer service/Support
  • Business research
  • Hospitality economics and finance
  • Strategic management
  • Client and vendor management
  • Cost control
  • Food & production management
  • Communication
  • Leadership
  • English (Expert)
  • Tamil (Expert)
  • Kannada (Expert)
  • Telugu (Expert)
  • Hindi (Expert)
  • Malayalam (Expert)
  • Computers(user): Microsoft Office tools (Word, Excel, PPT, etc), IDS, Lucid, Winnings, my cloud pms, rms, hotel key

Certification

CERTIFICAL OF TRAINNING IDEAL BEACHRESORTS MAHABALIPURAM

Additional Qualification

  • FUNCTIONAL MOVEMENT SCREENING STRENGTH AND CONDITIONING- THEBODYWORKSGYMBANGALORE- 2014
  • PERSONAL TRAINING COURSE-PLUTOFITNESSBANGALORE-2015
  • ACE (AMERICAN COUNCIL ON EXERCISE – PROTON FITNESS ACADEMY BANGALORE-2019
  • CERFIFICATION: FIRSTAIDCERTIFIED
  • HIFIT HIGH INTENSITY FUNCTIONAL INTERVAL TRAINING - MV FITNESS ACADEMY CENTIFCATE 2023
  • DIETARY SUPPLEMETS – MV FITNESS ACADEMY 2023

Personal Information

Passport Number: Z5640891

Otherskills

English, Tamil, Kannada, Telugu, Hindi, Malayalam, Microsoft Office tools (Word, Excel, PPT, etc.), IDS, Lucid, Winnings, my cloud pms, rms, hotel key

References

  • Mr.Subbiayhbabu, 7358326326, Grand Place GM
  • Mr.Vinod, 8618986034, Aloft HR Manager

Disclaimer

I hereby declare that the information given here is with correct to my knowledge and I will be responsible for any discrepancy.

Languages

Kannada
Beginner
A1
Thelugu
Beginner
A1
Tamil
Proficient
C2
English
Advanced
C1
Malayalam
Upper Intermediate
B2

Timeline

FOOD & BEVERAGE MANAGER

CLUB MAHINDRA HOLIDAY
04.2023 - 04.2023

FOOD & BEVERAGE MANAGER

CITRUS GROUP OF HOTELS
12.2021 - 03.2023

Food & Beverage Manager

Grand Palace Hotel &Spa– Yercaud
01.2021 - 11.2021

Food & Beverage Manager

ALOFT HOTELS COIMBATORE
05.2016 - 12.2020

RESTAURANT SUPERVISOR

RAMADA JUMEIRAH DUBAI
06.2012 - 12.2016

FIRE & SAFETY -

NIFE Institute of Cochin

M.B.A Hotel Management -

Shine university Chennai

B.SC Hotel Management -

Indian Institute of Integrated Science Technology and Research Chennai

Hsc -

Government Hr.Sec.School, Pannapatty

S.S.L.C -

Government Hr.Sec.School, Periyapatty

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