Mark Andrews
Terre Haute
Summary
Personal Statement: The combinations of my education and many years of experience in retail sales and merchandising have served to make me an ideal candidate for the sales associate position. I am highly effective at incorporating creative leadership skills to achieve objectives. I am very efficient and effective in a fast paced setting. I am very energetic and self-motivated. I am results-driven with strong communication, analytical, problem solving and reasoning skills.
Overview
12
12
years of professional experience
Work History
Merchandiser
Reyes Beverage Group
Indianapolis, IN
06.2024 - Current
- Led merchandising team to optimize product placement and maximize shelf visibility.
- Developed and implemented planograms to enhance inventory organization and streamline restocking processes.
- Collaborated with sales teams to align promotional strategies with merchandising objectives, driving brand.
GENERAL MANAGER
Monroe County Pizza
03.2018 - Current
- Recruiting, training and supervising staff
- Managing budgets
- Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
- Promoting and marketing the business effectively
- Overseeing stock levels and ordering supplies
- Handling customer enquiries and complaints
- Problem solving
- Preparing and presenting staffing/sales reports
- Keeping statistical and financial records
- Assessing and improving profitability
- Handling administration and paperwork
- Liaising with customers, employees, suppliers, licensing authorities and sales representatives
- Making improvements to the running of the business.
LOGISTICS SUPERVISOR
Harbor Freight Tools USA
Bloomington, IN
01.2023 - 05.2024
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
- Verified effective and timely implementation of operational goals by prioritizing tasks.
- Processed orders by due dates to enable on-time delivery to customers.
MERCHANDISE OPERATIONS LEADER
Petco
Bloomington, IN
12.2019 - 01.2023
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Maintained updated product knowledge to successfully educate and advise customers.
FRONT OFFICE ASSISTANT
MedExpress Urgent Care
Bloomington, IN
05.2019 - 12.2019
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
MERCHANDISE OPERATIONS LEADER
Petco
05.2014 - 03.2018
- Provide exceptional customer service to guests to ensure an outstanding experience
- Create and maintain personal relationships with guests
- Answer customers' questions and address problems and complaints in person and via phone
- Lead/manage staff of 18 associates
- Complete all point of sale opening and closing procedures, including counting the contents of the cash register
- Complete profit and loss performance reports
- Increase profits through effective sales training and troubleshooting profit loss areas
- Lead merchandise selection, pricing, planning and marketing
- Organize and track departmental receipt flow for new and reordered merchandise
- Maintain consistent stock levels to avoid out-of-stocks
- Organize and stock merchandise effectively to maintain accurate counts.
Education
Graduate - undefined
Bloomington High School, Ivy Tech Community College
Bloomington, INAssociates of Science - Business Administration
Technical Certificate - Business Administration
Skills
- Oversee Department
- Warehouse Organization
- Complaint Investigation and Resolution
- Budget Planning
- Inventory Control Processes
- Operations and Logistics
Timeline
Merchandiser
Reyes Beverage Group
06.2024 - Current
LOGISTICS SUPERVISOR
Harbor Freight Tools USA
01.2023 - 05.2024
MERCHANDISE OPERATIONS LEADER
Petco
12.2019 - 01.2023
FRONT OFFICE ASSISTANT
MedExpress Urgent Care
05.2019 - 12.2019
GENERAL MANAGER
Monroe County Pizza
03.2018 - Current
MERCHANDISE OPERATIONS LEADER
Petco
05.2014 - 03.2018
Graduate - undefined
Bloomington High School, Ivy Tech Community College