MARK ANTONY FRANCIS
Kollam
Summary
Enthusiastic MBA (HR & Operations) fresher with strong people skills and a passion for building positive workplace culture. Eager to contribute to recruitment, employee engagement, and organizational growth through fresh ideas and commitment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Employee
Samsung showroom
Kollam
03.2022 - 09.2022
- Engaged with customers at the sales showroom.
- Facilitated sales of electronic products.
- Provided information and assistance to customers.
- Maintained showroom cleanliness and organization.
Education
MBA - HR & Operations
Rajadhani Business School
Thiruvananthapuram05-2025
Bachelor of Commerce - Computer Applications
University of Kerala
Kollam01.2017
Plus Two -
GHSS Valathungal
Kollam01.2015
Tenth -
Infant Jesus Anglo Indian Higher Secondary School
Kollam01-2013
Skills
- Microsoft Office
- HR policies and procedures
- Data entry
- Clear communication
- Recruitment support
- Time management
- Project coordination
- Customer interaction
Certification
MICROSOFT OFFICE SPECIALIST, Excel Associate
INFORMATION TECHNOLOGY SPECIALIST, Artificial intelligence
Accomplishments
- Increased Customer Satisfaction, Achieved 75% increase in customer satisfaction over six months at Samsung Electronics
- Complaint Reduction Success, Reduced customer complaints by 50% through effective resolution at Samsung Electronics
- Sales Growth Boost, Boosted sales by 30% in three months at Samsung showroom.
- Operational Accuracy Excellence, Managed daily operations of Samsung Electronics with 100% accuracy for accounts.
Languages
- English, Proficient
- Malayalam, Native
Timeline
Sales Employee
Samsung showroom
03.2022 - 09.2022
MBA - HR & Operations
Rajadhani Business School
Bachelor of Commerce - Computer Applications
University of Kerala
Plus Two -
GHSS Valathungal
Tenth -
Infant Jesus Anglo Indian Higher Secondary School
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