Mark Blackford
Mishawaka,IN
Summary
Dynamic and results-driven professional with extensive experience as a Courier Contractor at YZER 3PL, LLC. Expert in route planning and package handling, consistently ensuring timely deliveries and exceptional customer service. Proven ability to enhance operational efficiency while fostering strong client relationships through effective communication and professionalism.
Logistics professional with proven track record in efficient route management and on-time deliveries. Adept at navigating complex delivery schedules while maintaining focus on customer satisfaction and reliability. Known for adaptability and strong teamwork in dynamic settings.
Overview
1
1
Language
44
44
years of professional experience
Work History
Courier Contractor Pharmacy Products
YZER 3PL, LLC
South Bend, IN
02.2024 - Current
- Coordinated timely deliveries across multiple routes to ensure customer satisfaction.
- Managed and maintained delivery schedules using routing software for optimal efficiency.
- Assisted in training new couriers on operational protocols and safety procedures.
- Communicated effectively with clients to address delivery issues and service inquiries.
- Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
- Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
Delivery Driver
Watco Supply Chain Services
South Bend, IN
02.2007 - 04.2024
- Operated delivery vehicles efficiently to ensure timely transportation of goods.
- Managed route planning to optimize delivery schedules and reduce travel time.
- Maintained accurate records of deliveries and inventory for efficient tracking.
- Collaborated with warehouse staff to streamline loading processes and enhance productivity.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
Photographer
Zehring Photography Studio / Owner
Mishawaka, IN
08.1982 - 02.2007
- Captured high-quality images for diverse client projects, ensuring artistic vision and technical precision.
- Developed and executed creative concepts for photoshoots, enhancing client satisfaction and brand identity.
- Managed all aspects of photography sessions, including lighting setup, composition, and post-processing editing.
- Oversaw studio operations, optimizing workflows to improve efficiency in project delivery and client service.
- Expanded business clientele through professional networking and exceptional customer service.
- Established strong client relationships through effective communication and understanding of unique photographic needs.
- Developed strong relationships with clients through clear communication and professionalism.
- Served a diverse range of industries, including weddings, corporate events, fashion shoots, and family portraits.
Education
Associate of Arts - Business Administration And Management
Holy Cross College
Notre Dame, IN05.1976
Skills
- Package handling
- Punctuality
- Deadline oriented
- Route planning
- Relationship building and rapport
- Efficient driving
- GPS navigation
- Working independently
- Customer service
- Problem-solving
- Attention to detail
- Excellent driving skills
- Time management
- Multitasking and organization
- Attention to confidentiality
- Clean driving record
- Defensive driving
Accomplishments
- Supervised team of 3 staff members.
- Over 1 Million miles of accident free driving.
Languages
English
Professional Working
Timeline
Courier Contractor Pharmacy Products
YZER 3PL, LLC
02.2024 - Current
Delivery Driver
Watco Supply Chain Services
02.2007 - 04.2024
Photographer
Zehring Photography Studio / Owner
08.1982 - 02.2007
Associate of Arts - Business Administration And Management
Holy Cross College