Mark David (PMP)
Assistant Manager - PMO
New Delhi
Summary
PMP Certified Professional with 4 years of industrial exposure. Successfully led global teams, managed vendor relationships, and ensured high client satisfaction. Expertise in utilizing Agile/Scrum methodologies and navigating diverse technical environments. Skilled at driving strategic initiatives and fostering collaboration across departments. Demonstrated leadership abilities, strategic planning expertise, and problem-solving acumen. Proactively assists senior managers in accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized approach to optimize coverage and meet operational demands effectively.
Overview
4
4
years of professional experience
19
19
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Assistant Manager - PMO
Total IT Global
01.2025 - Current
- Project Execution & Delivery: Successfully supervised and delivered 15+ IT projects, consistently meeting or exceeding client expectations.
- Global Team Leadership: Led and mentored global teams of 100+ personnel, fostering a collaborative and high-performance environment.
- Budget Resource Management: Effectively oversaw project budgets and resources, ensuring optimal utilization and cost efficiency.
- Vendor Management: Established and preserved strong relationships with vendors, negotiating favorable contracts and ensuring timely delivery of services.
- Client Relationship Management: Cultivated and upheld strong client relationships, acting as a trusted advisor and ensuring client satisfaction.
- Risk Management: Proactively identified and mitigated project risks, minimizing disruptions and ensuring project success.
- Agile/Scrum Methodologies: Implemented and utilized Agile/Scrum methodologies to enhance project efficiency and adaptability.
- IT Operations Support: Provided comprehensive IT operations support, ensuring smooth functioning of critical systems and infrastructure. Good experience in IT Ticketing tools (SNOW, JIRA, Remedy etc), managing 100+ tickets queues globally.
- Process Improvement: Identified and implemented process improvements to enhance operational efficiency and project delivery.
- Documentation & Reporting: Created and maintained detailed project documentation and reports, ensuring clear communication and accountability.
- Stakeholder Communication: Effectively communicated project status and updates to stakeholders at all levels.
- Strategic Planning: Contributed to strategic planning initiatives, aligning IT operations and projects with organizational goals.
- Incident Management: Oversaw and resolved critical incidents, minimizing downtime and ensuring business continuity.
- Change Management: Executed and managed change management processes, ensuring smooth transitions and minimal disruption.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Sr. Executive - PMO
Total IT Global
01.2023 - 12.2024
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
- Reduced personnel costs by restructuring the management hierarchy to eliminate redundancies and promote cross-functional collaboration.
- Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
- Maximized revenue potential through diligent market analysis and identification of growth opportunities in emerging markets.
- Developed high-performing teams by recruiting top talent and fostering an environment conducive to professional development and personal growth.
- Formulated long-term strategic plans that drove sustained growth in revenue, profitability, and shareholder value.
- Negotiated high-value contracts with new clients, substantially increasing revenue.
- Executed digital transformation strategy that modernized outdated systems, improving overall productivity.
- Improved operational workflows, resulting in noticeable cost reductions while maintaining high-quality standards.
- Streamlined customer service protocols, significantly improving response times and customer satisfaction ratings.
- Developed comprehensive risk management framework that mitigated potential financial losses.
- Cultivated high-performance culture that doubled company's profitability in under two years.
Graduate Engineer Trainee
Total IT Global
06.2021 - 12.2021
- Participated in regular progress meetings with project stakeholders, keeping them informed about status updates.
- Fostered a positive working environment that encouraged collaboration among colleagues and facilitated efficient project completion.
- Monitored projects to determine areas and processes needing improvement.
- Demonstrated strong problem-solving skills while troubleshooting technical issues under tight deadlines.
- Participated in training programs to continuously improve skills and stay current with emerging trends in the field.
- Increased client satisfaction by delivering high-quality work on time and within budget constraints.
- Enhanced project efficiency by streamlining communication between team members and utilizing project management tools.
- Conducted quality assurance tests on prototypes before mass production began to validate design efficacy.
- Shadowed designers and engineers to learn ways to implement methodologies.
Education
MBA - Marketing Management
NMIMS
New Delhi, India 06.2021 - 10.2023
B. Tech - EEE
GTBIT
New Delhi 06.2017 - 05.2021
10+2 - PCM + CS
Don Bosco School
New Delhi, India 04.2004 - 05.2017
Skills
- Client Relationship Management
- Risk Assessment Mitigation
- Stakeholder Communication Management
- Process Improvement Optimization
- Incident Change Management
- IT Infrastructure Management
- Service Delivery Management
- Documentation Reporting (Project, Technical)
- Strategic Planning Execution
- Service now management
- ITIL Framework
Personal Information
Date of Birth: 04/25/99
Certification
Project Management Professional (PMP) - Project Management Institute.
Timeline
Assistant Manager - PMO
Total IT Global
01.2025 - Current
Sr. Executive - PMO
Total IT Global
01.2023 - 12.2024
Graduate Engineer Trainee
Total IT Global
06.2021 - 12.2021
MBA - Marketing Management
NMIMS
06.2021 - 10.2023
B. Tech - EEE
GTBIT
06.2017 - 05.2021
10+2 - PCM + CS
Don Bosco School
04.2004 - 05.2017
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