Mark Ivory
Hammond
Summary
Dynamic LXP Manager at Footlocker Retail with a proven track record in driving sales growth and enhancing customer service. Expert in team leadership and staff development, I successfully implemented training programs that improved performance and operational efficiency, resulting in increased profitability. Skilled in multi-unit management and effective communication.
Overview
2027
2027
years of professional experience
Work History
LXP Manager
Footlocker Retail
Calumet City, IL
03.2025 - Current
- Led team in achieving sales targets through effective coaching and performance management.
- Collaborate with District manager to oversee 14 locations.
- Organize succession planning for entire district. Leading conference calls and meetings for the district.
- Developed and implemented training programs to enhance staff product knowledge and customer service skills.
- Streamlined inventory management processes to improve stock accuracy and reduce discrepancies.
- Analyzed sales data to identify trends, optimizing merchandising strategies for increased profitability.
- Managed scheduling and staffing levels to ensure optimal coverage during peak shopping hours.
- Conducted regular performance evaluations, providing constructive feedback to support employee growth and development.
General Manager
Footlocker Retail
Merrillville, IN
2023 - 2025
- Led daily operations to ensure efficient store management and optimal customer experience.
- Developed and implemented sales strategies to maximize revenue and drive brand loyalty.
- Trained and mentored staff on product knowledge, sales techniques, and operational procedures.
- Analyzed performance metrics to identify trends and optimize inventory management practices.
General Manager
Footlocker Retail
Chicago, IL
2021 - 2023
Co Manager
Footlocker Retail
Chicago, IL
2018 - 2021
- Monitored staff performance, providing feedback to improve service quality and efficiency.
- Coordinated team schedules to maintain adequate staffing levels during peak hours.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Led initiatives to streamline operational processes, enhancing overall store performance.
Manager Trainer
Footlocker Retail
Chicago, IL
2013 - 2018
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Co Manager
Footlocker Retail
Calumet City, IL
02.2010 - 2012
- Assisted in training new staff on sales techniques and customer service protocols.
- Collaborated with team to optimize inventory management and merchandise presentation.
- Supported daily store operations by ensuring adherence to company policies and procedures.
- Implemented promotional strategies to enhance customer engagement and drive sales.
General Manager
Footlocker Retail
Chicago, IL
05.2008 - 02.2010
- Coordinated with marketing teams to execute promotional campaigns, increasing brand visibility and foot traffic.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
General Manager
Footlocker Retail
Harvey, IL
07.2006 - 05.2008
- Directed daily operations to enhance customer experience and drive sales growth.
- Implemented inventory management systems, optimizing stock levels and reducing excess inventory.
- Developed training programs for staff, improving performance and service standards across locations.
- Analyzed sales data to identify trends, informing strategic decisions for product placements and promotions.
- Established performance metrics to evaluate team productivity and improve operational efficiency.
- Managed budget allocation for store resources, ensuring cost-effective operations while meeting financial targets.
- Fostered a collaborative work environment, mentoring employees to enhance team dynamics and morale.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Skills
- Customer service
- Team leadership
- Multi unit management
- Communication skills
- Motivational
- Time management
- Decision-making
- Staff training and development
- Sales growth
- Staff development
Accomplishments
Awards
•9 sales leaderships
•4 manager of the year
•5 leader of the year
•2 Regional trainer of the year
•20+ managers developed
•6+ million sales gain dollars generated
Timeline
LXP Manager
Footlocker Retail
03.2025 - Current
Co Manager
Footlocker Retail
02.2010 - 2012
General Manager
Footlocker Retail
05.2008 - 02.2010
General Manager
Footlocker Retail
07.2006 - 05.2008
General Manager
Footlocker Retail
2023 - 2025
General Manager
Footlocker Retail
2021 - 2023
Co Manager
Footlocker Retail
2018 - 2021
Manager Trainer
Footlocker Retail
2013 - 2018