Mark Jeffries

Currently Managing The Galleria Mall, located in Yelahanka, Bangalore is a mixed-use

development comprises of Retail, Commercial & luxurious 350 Residential apartments. It is

flanked by an 80 ft. brick chimney, on a unique site whose heritage dates back to India's

freedom struggle. The mall brings international shopping, dining and entertainment experience

to local connoisseurs.

Achieved a budgeted sales turnover of ₹ 480 crores with an annual walk-in of ₹45 lakhs andtop line of ₹56 crores and an Achieved EBITA of ₹44 Cr. per year. It is by far a benchmark Mall in the North of Bangalore with certification and achievements.

The selected highlights mentioned below are indicative of the work that I have managed.

Drove activities of one of the top Malls of the Nexus chain with a budget of over INR 890 crores in sales turnover, top line INR 127 crores bottom line 95Cr.per year. It is by far a benchmark Mall in the year of the pandemic, especially in cost reduction.

Excellence in leading resolute teams for running successful multi retail operations with experience of setting up & launching new stores, developing procedures and service standards for business excellence. Significantly contributed to enhancing marketshare of the organization by directing teams.
Success in leading operations in conjunction with business strategy, the needs of customers and ultimately achieving the vision of the company.
Achievement oriented professional with excellent people managementskills and an ability to manage change with ease.
With the key focus being leasing thus enhancing the tenancy mix and introducing market leaders in retail and proactively pursuing exciting and unique concepts.
Develop relationships with strategic partners and keeping a strong rapport with retailers and stakeholders. Establish and support effective work relationship with the IPC’s and local brokers for business leads. Prepare the annual Business Plan and Leasing Strategy with afocus on adding value to the centre through effective value adding.
Conduct presentations and site visits for prospective tenants/ retailers to promote shopping center as a unique retail destination.

Coordinate with the legal team to conclude on the contract clauses and taking a final sign off from the tenant / retailer on the contract.

Work with the tenant coordination team in transitioning from the executed contract through to the handover of tenant spaces and commencement of fit out, through to trading.
Ensuring the delivery condition of each tenant/ retailer is met.
Create tenants / retailers’ profile and correct databases for each tenant category.

Monthly/weekly presentation to the management on the leasing status.

Superior people skills, capable of resolving multiple & complex issues,

Skilled in motivating, mentoring, and leading talented professionals; living the culture and leading by example.

Lead asset enhancement technology initiatives for the function.

Keep abreast of global trends and best practices in real estate business development

and apply these findings where relevant.

HIGHLIGHTS

Heading the Mall for the retail and office vertical of Forum Vijaya Mall a JV with the (VPPL & Prestige Group) Currently this Property has been acquired by Nexus Malls (A Blackstone GroupCompany)– comprising of 2 operational properties.
Aug.2019 - Nov.2022
Actively involved in all functions of mall management –Finance, Operations, Marketing, Design, and Leasing. Restructured the department &implemented new policies and procedures to maximize revenues.
Restructured the product mix at the mall to increase revenue, footfall and customer perception. Delivered an ever-highest GTO, Revenue, Occupancy, NPI, Yeild per Sqft over
previous year in the FY20. Economized cost by 14% in CAM through effective negotiation withvendors and cost management in FY 20 and kept CAM at its ever lowest and passed on thebenefits to the tenants thus retaining 94% of our tenants during the Pandemic.
Was able to effectively reduce the yearly outstanding of the vertical from over 10% to less than2.5% Engaged in collaborating with the Projects, Leasing & Design Teams for developing and renovating the property during the Lockdown.

Lead and Grew Business duringthe Pandemic by building the customer relationships during the lockdowns thru tele calling,virtual sales, WhatsApp selling.
Supported the employees and their work from home and on site. Was very strategic about our marketing efforts.
Hosted virtual events that interest and educate staff andcustomers. Prioritize authentic, transparent communication with all stake holders.
Commercial operation Highlights: (Prestige Centre Court-Chennai)
At present the property has 2 million sq. ft of area operational. Fully leased and occupancy at100% to renowned National and International corporate clients.

• Managed Expansions and Operations of 4 Chennai stores from 2011-2014
• Inorbit Cyberabad store of SS one of the top 5 stores of chain with a budget of over INR 100 crores top line and INR 18 crores bottom-line per year from 2015-2019
• Pivotal in successful implementation of 100% biometrics mapping of staff & vendors
• New energy conservation methods in store operations, M.POS, Digital SOH
• New concepts to improvise sale as an active participant member of Best Practices Team
• Front led the complete operations of a database of top 900 high potential customers and maintained relationship with a database of 90,000 loyal customer's base
• Steered private label business by conducting visual merchandising training of team members and putting together & contributing new ideas & concepts
• Grew business over competition by undertaking projects of Cyberabad Unit
• Boosted business of space on hire by 20% YOY
• Contributed as a part of an elite mentoring group in the organization to train new talent

• Was part of the very first team of Westside joined as an ADM and grew to the ranks of an AM helping Westside, Landmark, Starbazar establish and grow its business from a single store to multiple stores across Chennai
• Significantly monitored the renovation & expansion work of Chennai Store Project profitably
• Recognized & deputed by the company to train the newly recruited staff for a period of 2 months during the opening of the stores for Chennai, Bangalore, Mumbai, Pune and Calcutta Branches
• Played a pivotal role in scouting for ideal location for opening of new stores in Chennai
• Dexterously coordinated the team outings, external training activities and motivational activity
• Served as the Local Ethics Counselor for the company
• Functioned as Qualified Assessor for the company's Quality Program and assisted the company to score 560 points in the last assessment
• Enhanced the business in Chennai from FY 2004 till FY 2007 by 25 TO 30% YOY

• Working for the Company's Yellow pages and the Car financial department as a DSA with SCB & ANZ covering territories of Chennai, Coimbatore, Tuticorin, Madurai, Erode, Salem and Karur

• Endorsed the company's holiday time share in Vijayawada