Mark Jozwiak
South Bend
Summary
Proven Route Driver and Camp Store Owner with a track record of enhancing route efficiency and customer satisfaction at Continental Canteen and M M's Sales. Leveraged strong work ethic and excellent customer service skills to develop a loyal customer base and optimize delivery processes.
Experienced with route navigation, ensuring efficient and timely deliveries. Uses problem-solving skills to adapt to route changes and obstacles. Track record of maintaining high customer satisfaction through reliability and professionalism.
Overview
15
15
years of professional experience
Work History
Route Driver
Continental Canteen
06.2023 - Current
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
- Received, counted and inspected inventory for delivery.
- Promoted company values through consistent demonstration of commitment to excellence during daily operations.
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
- Contributed to a positive workplace atmosphere by maintaining professionalism and courtesy when interacting with colleagues and supervisors alike.
Route Driver
Canteen
06.2010 - 06.2023
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Maintained positive relationships with customers to promote continued business opportunities.
- Boosted productivity through proficient use of GPS devices and other navigational tools for efficient route planning.
- Handled cash transactions accurately, ensuring proper documentation and prompt payment processing for the organization.
Camp Store Owner/Operator
M M's Sales
03.2010 - 11.2018
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
- Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
- Cultivated a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.
- Attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed day-to-day business operations.
Education
No Degree - Electronics
Ivy Tech
South Bend, INSkills
- Vehicle inspections
- Store operations
- Troubleshooting
- Strong work ethic
- Business networking
- Excellent customer service
- Forklift operation
- Route logs
- Safe driving practices
- Market setup
Timeline
Route Driver
Continental Canteen
06.2023 - Current
Route Driver
Canteen
06.2010 - 06.2023
Camp Store Owner/Operator
M M's Sales
03.2010 - 11.2018
No Degree - Electronics
Ivy Tech
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