Mark Lutzow

• Performed complex and responsible assignments in the design, development, programming, modification, testing, implementation, documentation, and maintenance of the Aptean Ross ERP. This included Inventory Management, Sales Order Processing, Quality Management, Purchasing, AR, AP, and other functionality.

• Maintain and provide support for existing application and system software; provide technical answers to client requests for information on system use; responds to trouble calls
and requests for major or minor software modifications.

• Determine method of integrating new programming code into existing programs to meet user needs; write, test, debug, and install new and modified programs; confer with users.

• Develop and write specification; diagrams procedures, process flows, and prototypes for management approval; coordinates system implementation with users and other technical staff; prepares system documentation.

• Evaluate and test vendor software packages for performance with organizational user requirements and priorities.

• Helps with inquiries and requests and provide technical assistance on PC systems and programs users.
• Prepare and design routine system generated and ad hoc reports, presentations, and other special documents utilizing applicable programming languages and development tools.
• Perform duties related to Information Technology hardware and software procurement including managing software licenses, and renewals for Technology subscriptions.
• Perform complex system testing, user documentation, and implementation of added systems features.
• Perform routine system analysis for various organizational projects; test and recommend system solutions.
• Perform procedural audits on business systems and procedures; identify areas to be considered for improved efficiency.
• Troubleshoot system problems and develop reports to identify the source of problems.
• Develop software documentation and user training materials; train and work with users in implementing new applications or systems enhancements.