Mark Mc Donald
CHENNAI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Ar Analyst
MaerskGlobalServices Pvt.Ltd
03.2022 - Current
- I presented and took ownership of an Agile project to help the team to reduce their number of cash accounts. So our team's portfolio would be in better shape therefore team will feel less pressurized.
- Performed risk management activities to anticipate potential roadblocks or delays in the project timeline.
- Preparing statements, sending invoices and providing end to end customer experience for my portfolio
- Reconciling customer accounts to ensure that payments are properly recorded and allocated, and resolving any discrepancies or issues that arise
- Investigating and resolving any billing or payment disputes raised by customers, working closely with internal departments and customers to reach a satisfactory resolution
- Analyzed customer data to identify areas of improvement in the accounts receivable process.
- Moved bad debt accounts to third-party collections agencies
- Established credit terms for cash customers by reducing their total outstanding and achieving the credit criteria
- Excluding scheduled calls with customers, I cover 30 outbound calls to cash customers per day and handling between 5 to 10 of inbound calls per day
- Additional responsibilities taken remapping accounts within team mates and responsible for campaign calls
- Increased the accessibility and cash customer coverage after taking responsibility of Campaign calls
- Have received a few appreciation emails from customers and internal stakeholders for my proactive approach and dedication towards my work in getting the account aligned.
Sales Executive
Sitel India Pvt Ltd
11.2020 - 01.2022
- Achieved record-breaking daily call volume by successfully handling (177) the highest number of calls in a single day
- Consistently exceeded expectations by proactively engaging with an average of 130 to 150 customers per day through outbound calls
- Convincing customers to sign up for products using lead generation
- Selling telecom products to international clients.
Education
B.B.A/ B.M.S( Management ) -
Loyola College
01.2020
Class XII -
01.2016
Class X -
01.2014
Skills
- Communication Skills
- Interpersonal Skills
- Planning Skills
- Strategic Thinking
- Team Building
- Excel
- Customer Handling
- Quick Learner
Projects
· Lead an Agile project to help the team to reduce their number of cash accounts has we were not achieving our targets, performed risk management activities to anticipate potential roadblocks or delays in the project timeline. Our strategy showed positive results and reduced 637 out of 2300 accounts.
· Lead an Agile project to minimize the manual effort particularly for our daily activity which is strategy adherence and have set up the contacts of customer to respective accounts along with the respective internal stake holders to automate the process.
· I was also a part of another Agile project to reduce the number of invoices being billed incorrectly to customers.
Accomplishments
- Extra mile award - Maersk
- Champ of the month award - Maersk.
Timeline
Ar Analyst
MaerskGlobalServices Pvt.Ltd
03.2022 - Current
Sales Executive
Sitel India Pvt Ltd
11.2020 - 01.2022
B.B.A/ B.M.S( Management ) -
Loyola College
Class XII -
Class X -
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