Mark Natelborg
Crown Point
Summary
Results-driven Director of Fleet Maintenance with expertise in fleet management, vendor negotiations, and operational efficiency. Proven track record of enhancing service delivery and driving continuous improvement initiatives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Fleet Maintenance
10 Roads Express
Homewood
07.2019 - Current
- Provided strategic leadership to a network of up to 10 shop locations, ensuring adherence to standard operating procedures and safety protocols.
- Optimized staffing levels, fostering a culture of safety and driving operational efficiency.
- Managed personnel by guiding and supporting shop managers, ensuring teams had essential resources for success.
- Oversaw vendor relationships, negotiating pricing and managing contracts for parts, labor, and equipment.
- Secured favorable terms while maintaining commitment to service quality and safety standards.
Director of National Road Service
10 Roads Express
Homewood
07.2019 - Current
- Managed nationwide call center providing 24/7 support for roadside incidents involving 10 Roads drivers and equipment.
- Oversaw a team of 12 professionals across two shifts to minimize downtime.
- Coordinated services to deliver quick and effective roadside solutions.
- Maintained high standards of customer satisfaction through efficient service delivery.
- Negotiated contracts and pricing with service vendors to secure timely support at competitive rates.
Area Manager of Fleet Maintenance
Eagle Express Lines
South Holland
09.2016 - 07.2019
- Collaborated daily with shop managers to evaluate workload and establish priorities.
- Streamlined communication channels between departments to enhance collaboration.
- Negotiated favorable terms and pricing by evaluating vendor contracts.
- Swiftly resolved operational issues to minimize disruption and maintain service levels.
- Supervised employees to optimize productivity across all operations.
- Managed conflicts between employees and customers professionally to ensure satisfactory resolutions.
Director of Maintenance
Lone Mountain Truck Leasing
Carter Lake
02.2015 - 09.2016
- Oversaw daily operations across four shop locations, ensuring compliance with standard operating procedures.
- Developed and implemented new processes to enhance operational efficiency.
- Managed safe and efficient maintenance tasks, upholding high-quality standards at all locations.
- Negotiated parts and service pricing with vendors for cost-effective solutions.
- Led maintenance team to maximize performance and productivity across all sites.
- Collaborated with sister companies Eagle Express Lines and 10 Roads Express to drive results.
- Recognized for contributions, leading to career advancement within organization due to acquisitions.
Service Writer
Eagle Express Lines
South Holland
07.2009 - 02.2015
- Documented technical issues and repair requests for efficient service order processing.
- Coordinated parts and inventory to ensure timely availability for service jobs.
- Organized work schedules to optimize technician assignments and reduce wait times.
- Collaborated with technicians to verify accuracy of completed work orders.
- Managed service order documentation to streamline administrative processes.
- Facilitated communication between customers and technicians regarding repair updates.
Tire Technician
Eagle Express Lines
South Holland
07.2007 - 07.2009
- Performed detailed tire inspections to ensure safety and performance standards were met.
- Executed tire installations on various vehicle types, ensuring proper fit and alignment.
- Maintained accurate inventory records of tires and related equipment for efficient management.
- Collaborated with team members to enhance workflow and service efficiency during peak hours.
- Adhered to safety compliance regulations while operating tire service equipment.
- Implemented organized system for tire storage, optimizing space and accessibility.
Education
Certified Director of Maintenance/Equipment
NATMI
02-2024
Some College (No Degree) -
Ivy Tech Community College
Gary, INSkills
- Fleet management and vendor negotiation
- Equipment maintenance and preventive planning
- Operational efficiency and process improvement
- Customer relations and relationship management
- Team leadership and teamwork
- Effective communication and written communication
- Project management and administration
- Conflict resolution and decision-making
- Continuous improvement initiatives and managing operations
Certification
Certified Director of Maintenance/Equipment | NATMI
Affiliations
Partner and Volunteer @ CrossPoint Church since 2006
References
References available upon request.
Timeline
Director of Fleet Maintenance
10 Roads Express
07.2019 - Current
Director of National Road Service
10 Roads Express
07.2019 - Current
Area Manager of Fleet Maintenance
Eagle Express Lines
09.2016 - 07.2019
Director of Maintenance
Lone Mountain Truck Leasing
02.2015 - 09.2016
Service Writer
Eagle Express Lines
07.2009 - 02.2015
Tire Technician
Eagle Express Lines
07.2007 - 07.2009
Certified Director of Maintenance/Equipment
NATMI
Some College (No Degree) -
Ivy Tech Community College