Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
Mark Silveira

Mark Silveira

Hospitality

Summary

An ever-evolving, high-energy professional, targeting senior managerial assignments in Facility Management/ Hospitality and/or General Administration with an organization of repute where both – the organization and me; can foster a symbiotic relationship that helps in mine and my team’s development whilst simultaneously helping the organization achieve its goals using my skills, expertise and experience.

A proven professional with experience in spearheading entire scope of functions including General Administration, Facilities Management, Cost control & Budgeting, Procurement at manufacturing sites, Hospitality sites & Project sites.

An influential trainer having created and implemented modules across the company for the Oberoi Center of Learning and Development, and consequently successfully customized these to be used during various job tenures. Diverse experience in administration, project execution, resource management, and welfare activities.

Overview

18
18
years of professional experience
1
1
Language

Work History

General Manager – Lead Hospitality Operations (Apex and VVIPs)

Reliance Industries – Jamnagar
12.2023 - Current
  • Handling entire guest cycle and experiences for all VVIP and first family movement
  • Activity inclusive of (not limited to) Charter bookings, manifest creation, chopper movements, itinerary creation, ground movements, accommodation, and ancillary activities
  • Leading a team of 400 team members and 8 heads of departments
  • Handling dinning experiences across various eateries and coordinating with vendor partners to ensure delivery of SLAs
  • Creating and adhering to annual expense budgets and consequently planning of major CAPEX activities
  • SME for F&B related activities for all manufacturing and hospitality sites.

General Manager – Corporate Services (Multi-site Lead Hospitality, Administration & Facilities)

Reliance Industries – Jamnagar
06.2019 - 12.2023
  • Multi-site FS and FM Lead
  • Portfolio includes 1.2 m sq ft of built-up area
  • Multiple vendor coordination and management (Sodexo, Compass, Rare Hospitality, ISS etc.) Overall governance of all sites and ensuring statutory and legal compliance
  • Handling all events and activities for 5 Manufacturing sites for their respective teams, guests and senior management
  • Managing meeting spaces, conference rooms and allied services
  • Handling activities related to security, transportation, IT, procurement and talent development
  • Multiple guesthouses totaling to an inventory of 1800 + rooms, office spaces, eateries
  • Managing activities of transportation, maintenance, security, hospitality operations, IT, horticulture
  • Involvement at project stage of upcoming sites including new offices, residences, and shared public spaces.

Senior Manager – Hospitality & F&B

Reliance Industries – Corporate Events, Mumbai
01.2014 - 06.2019
  • Handling corporate events for India’s largest corporate conglomerate
  • Operational responsibility of site through vendor partners
  • Leading a team of 4 Asst
  • Managers with Oberoi Hotels and support from pan India Reliance sites
  • Spearheading F&B and logistics for events ranging from 50-30,000 pax
  • Responsible for all events held at Antilia.

Food & Beverage Manager

Hyatt Hotels - The Hyatt Ahmedabad – Preopening
10.2011 - 12.2013
  • Head of department in preopening of a 178 Key Hotel with 4 F&B Outlets and banqueting
  • Part of the ExCom team involved in planning and executing key decisions across all departments
  • Handling BOQs for new F&B outlets, ordering of new equipment and contracting
  • Licensing and liaison with local authorities
  • Achieved and exceeded budgets by 15% on targets
  • Implementation of Hyatt Brand Standards.

Asst. Director F&B

Marriot Hotels - The Goa Marriott Resort – Renovation and re-opening
05.2010 - 06.2011
  • Oversee revenue and expense budgets of 6 F&B outlets, IRD and banqueting
  • Opening and operating of the 2 new restaurants
  • Creating individual revenue strategies for restaurants and lounges to ensure larger footfalls
  • Planning and launching of new menus through analytical review of menu engineering, guest feedback and quarterly competition reviews
  • Monthly forecasting and consequent review of the same
  • Compiling of periodic reports for the Area team for review of department and hotel performance.

Assistant Manager - Food and Beverage to Second in command in F&B

Oberoi Hotels - The Oberoi, Bangalore, India.
07.2006 - 05.2010
  • Overseeing the operations of F&B outlets and In Room Dinning
  • Worked on the comprehensive Food and beverage budgets for the final 2 years and presented the same to General Manager and Corporate office
  • Responsible for monthly estimation & forecasting of revenue & expense budgets for the F&B department
  • Maintain, track and provide objective remedies to guest feedback.

Education

Bachelor’s Degree in Hotel Management -

RNS College, Karnataka University
05.2003

HSS (+2) in Science (Physics, Chem & Bio) - undefined

Dhempe HSS, Goa University

Matriculation - undefined

Loyola High School, Goa University

PG Guest Service Management -

Oberoi Centre For Learning And Development
05.2006

Skills

  • Opera
  • Micros
  • MS Office
  • OASIS

Personal Information

  • Place of Birth: Goa
  • Citizenship: India
  • Date of Birth: 06/28/82

Timeline

General Manager – Lead Hospitality Operations (Apex and VVIPs)

Reliance Industries – Jamnagar
12.2023 - Current

General Manager – Corporate Services (Multi-site Lead Hospitality, Administration & Facilities)

Reliance Industries – Jamnagar
06.2019 - 12.2023

Senior Manager – Hospitality & F&B

Reliance Industries – Corporate Events, Mumbai
01.2014 - 06.2019

Food & Beverage Manager

Hyatt Hotels - The Hyatt Ahmedabad – Preopening
10.2011 - 12.2013

Asst. Director F&B

Marriot Hotels - The Goa Marriott Resort – Renovation and re-opening
05.2010 - 06.2011

Assistant Manager - Food and Beverage to Second in command in F&B

Oberoi Hotels - The Oberoi, Bangalore, India.
07.2006 - 05.2010

Bachelor’s Degree in Hotel Management -

RNS College, Karnataka University

HSS (+2) in Science (Physics, Chem & Bio) - undefined

Dhempe HSS, Goa University

Matriculation - undefined

Loyola High School, Goa University

PG Guest Service Management -

Oberoi Centre For Learning And Development

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