Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mark Storms

Hanover

Summary

Technician skilled in services. Demonstrating keen sense of skill to every customer. Known for best-in-class work and great problem-solving skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Shift Supervisor

d.a inc
Charlestown
02.2024 - 02.2026
  • Coordinated shift schedules, ensuring staffing matched operational demands.
  • Supervised daily operations, improving workflow efficiency and increasing team productivity.
  • Resolved issues during shifts, maintaining seamless operations and minimizing disruptions.
  • Implemented quality control measures to uphold high service standards.
  • Monitored inventory levels, facilitating timely stock replenishment.
  • Ensured compliance with safety and sanitation regulations throughout shifts.

Manager

fast change oil and lube
Morehead
07.2021 - 09.2023
  • Oversaw daily operations of oil change and lube services, ensuring timely service delivery.
  • Implemented process improvements that reduced service time and increased customer throughput.
  • Developed schedules to align staffing with peak service hours, enhancing operational flow.
  • Trained staff on safety protocols and service procedures to uphold standards.
  • Managed inventory levels for oil and lubricant supplies to prevent shortages.
  • Handled customer inquiries and resolved service issues promptly to enhance satisfaction.
  • Ensured compliance with environmental regulations and industry standards.

Mechanic

travel centers of america
florence
10.2020 - 05.2021
  • Diagnosed mechanical issues using advanced diagnostic equipment and tools.
  • Inspected brakes, exhaust systems, transmissions, engines, and other components to verify repair quality and adherence to safety standards.
  • Repaired or replaced worn components, including brake pads and wheel bearings, ensuring vehicle safety and performance.
  • Performed routine vehicle maintenance to ensure optimal performance and safety.
  • Collaborated with team members to streamline repair processes and improve workflow efficiency.

Tech

Safelite AutoGlass
Florence
04.2016 - 03.2019
  • Diagnosed and resolved vehicle issues related to glass installation and repair, enhancing overall service quality.
  • Conducted quality checks to ensure adherence to installation standards.
  • Removed and installed automotive glass with precision using specialized tools to ensure quality workmanship.
  • Repaired chips and cracks in auto glass to restore functionality.
  • Trained new technicians on installation processes and company protocols, improving team competency and consistency.
  • Worked closely with team members to improve project workflows.
  • Maintained clean and organized work environment for safety compliance.
  • Safely drove company vehicles to transport materials and equipment.

Education

Diesel Mechanic/Technician -

American Diesel Training Center
Cincinnati, OH
10.2020

Auto Body/Welding -

CTCLC
Scranton, PA
08.2014

HS Diploma -

North Pocono High School
Daleville, PA
08.2014

Skills

  • Team supervision and adaptability
  • Quality control and assurance
  • automotive maintenance and repair
  • Safety compliance
  • Diagnostics and troubleshooting
  • Electrical service and repair
  • Problem-solving flexibility
  • Professional motivation
  • Effective communication
  • Customer service expertise
  • Technical proficiency
  • Automotive glass repair
  • Process improvement strategies
  • Equipment maintenance

Certification

  • Stemco - Total Quality Maintenance Training Program, 10/01/20 - 11/30/20
  • Bendix Air Brake Systems, 10/01/20 - 11/30/20
  • EPA MVAC 609, 10/01/20 - 11/30/20

Timeline

Shift Supervisor

d.a inc
02.2024 - 02.2026

Manager

fast change oil and lube
07.2021 - 09.2023

Mechanic

travel centers of america
10.2020 - 05.2021

Tech

Safelite AutoGlass
04.2016 - 03.2019

Diesel Mechanic/Technician -

American Diesel Training Center

Auto Body/Welding -

CTCLC

HS Diploma -

North Pocono High School
Mark Storms