Mark Storms
Hanover
Summary
Technician skilled in services. Demonstrating keen sense of skill to every customer. Known for best-in-class work and great problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Supervisor
d.a inc
Charlestown
02.2024 - 02.2026
- Coordinated shift schedules, ensuring staffing matched operational demands.
- Supervised daily operations, improving workflow efficiency and increasing team productivity.
- Resolved issues during shifts, maintaining seamless operations and minimizing disruptions.
- Implemented quality control measures to uphold high service standards.
- Monitored inventory levels, facilitating timely stock replenishment.
- Ensured compliance with safety and sanitation regulations throughout shifts.
Manager
fast change oil and lube
Morehead
07.2021 - 09.2023
- Oversaw daily operations of oil change and lube services, ensuring timely service delivery.
- Implemented process improvements that reduced service time and increased customer throughput.
- Developed schedules to align staffing with peak service hours, enhancing operational flow.
- Trained staff on safety protocols and service procedures to uphold standards.
- Managed inventory levels for oil and lubricant supplies to prevent shortages.
- Handled customer inquiries and resolved service issues promptly to enhance satisfaction.
- Ensured compliance with environmental regulations and industry standards.
Mechanic
travel centers of america
florence
10.2020 - 05.2021
- Diagnosed mechanical issues using advanced diagnostic equipment and tools.
- Inspected brakes, exhaust systems, transmissions, engines, and other components to verify repair quality and adherence to safety standards.
- Repaired or replaced worn components, including brake pads and wheel bearings, ensuring vehicle safety and performance.
- Performed routine vehicle maintenance to ensure optimal performance and safety.
- Collaborated with team members to streamline repair processes and improve workflow efficiency.
Tech
Safelite AutoGlass
Florence
04.2016 - 03.2019
- Diagnosed and resolved vehicle issues related to glass installation and repair, enhancing overall service quality.
- Conducted quality checks to ensure adherence to installation standards.
- Removed and installed automotive glass with precision using specialized tools to ensure quality workmanship.
- Repaired chips and cracks in auto glass to restore functionality.
- Trained new technicians on installation processes and company protocols, improving team competency and consistency.
- Worked closely with team members to improve project workflows.
- Maintained clean and organized work environment for safety compliance.
- Safely drove company vehicles to transport materials and equipment.
Education
Diesel Mechanic/Technician -
American Diesel Training Center
Cincinnati, OH10.2020
Auto Body/Welding -
CTCLC
Scranton, PA08.2014
HS Diploma -
North Pocono High School
Daleville, PA08.2014
Skills
- Team supervision and adaptability
- Quality control and assurance
- automotive maintenance and repair
- Safety compliance
- Diagnostics and troubleshooting
- Electrical service and repair
- Problem-solving flexibility
- Professional motivation
- Effective communication
- Customer service expertise
- Technical proficiency
- Automotive glass repair
- Process improvement strategies
- Equipment maintenance
Certification
- Stemco - Total Quality Maintenance Training Program, 10/01/20 - 11/30/20
- Bendix Air Brake Systems, 10/01/20 - 11/30/20
- EPA MVAC 609, 10/01/20 - 11/30/20
Timeline
Shift Supervisor
d.a inc
02.2024 - 02.2026
Manager
fast change oil and lube
07.2021 - 09.2023
Mechanic
travel centers of america
10.2020 - 05.2021
Tech
Safelite AutoGlass
04.2016 - 03.2019
Diesel Mechanic/Technician -
American Diesel Training Center
Auto Body/Welding -
CTCLC
HS Diploma -
North Pocono High School