MICROSOFT OFFICE
MARK STENIN RAJ
HEALTHCARE QUALITY PROFESSIONAL
Vellore,Tamil Nadu
Summary
Experienced in Healthcare quality, operations and general administration with Strong knowledge about medical specialties
Skilled in Quality Management, Quality Assurance, Quality Control, Six Sigma, Total Quality Management (TQM) and
patient safety. A passionate quality assurance professional with a Master of Hospital Administration (MHA) with highly
skilled medical background from the largest hospital in the country accredited by NABH. Expertise in problem solving,
quality and operational audits. Versatile to handle multiple tasks while staying organized and to work independently as
well as within a team..
Overview
6
6
years of professional experience
5
5
Certifications
4
4
LINGUISTIC SKILLS
1
1
RESEARCH PUBLICATION
Work History
JUNIOR ADMINISTRATIVE OFFICER/ LECTURER
CHRISTIAN MEDICAL COLLEGE VELLORE, RANIPET CAMPUS
03.2022 - 03.2024
- Coordinate and Lead the quality assurance team to ensure adherence to established standards and protocols
- Implementing Accreditation standards in Clinical &Non –Clinical Services and Developing, implementing of operational policies, Standard operating procedures and protocols for finest utilizations of resources.
- Develop, implement, and maintain robust quality management systems aligned with the requirements of 5th edition NABH accreditations.
- Identify, Develop, Coordinate and Implement quality improvement initiatives and Programmes
- Experienced in quality, safety audits and facility audits which improved the efficiency of the operations.
- Coordinate with departments and analyse the sentinel events and taking corrective and preventive actions.
- Role as Department Quality Manager (DQM) &Department Safety Advisor (DSA) and served as core member in 5S implementation.
- Conduct regular internal audits and assessments to identify areas for improvement and implement corrective actions as necessary.
- Active members of various internal administrative committees.
- Conducting and organizing various induction, training, orientation and work development programmes for staff on quality Standards and NABH requirements
- Section Head of Amenities Management which manages Transport, Food & Beverages, Residential Management, Landscape, Event Management, Guest Relations, Parking and other Service Providers.
- Responsible for Hospital Operations, Statutory and Regulatory Compliances, Vendor Management,QCI standard, Housekeeping, F&B, Hospital Maintenance, Transport, Legal Compliances, Hospitality Service Management, NABH & NABL standard.
- Involved in starting the base of administrative operations at new campus and managing Hospital maintenance, transition planning, coordinating handing over activities, facilitate meeting, communicating with other service providers, Correspondence and Office management, coordination with internal Engineering team and wards/labs & OPDs during project phase.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Accomplished multiple tasks within established timeframes.
- Assists in and supports the review of quality management, standards, guidelines, forms and policies.
- Working with stakeholders and users, perform data analysis, trend observations and derive actionable insights to drive improvement initiatives.
- Conducting quality management reviews, risk analysis and internal audits to ensure effective implementation and sustenance of quality and safety standards.
PERFUSIONIST
STAFF, CHRISTIAN MEDICALCOLLEGE AND HOSPITAL
12.2017 - 01.2018
- Managing Cardio Pulmonary Bypass, IABP, ECMO, taking care of Heart Lung Machine, EVAR
- Ventilators, Monitors and ECHO machine
- Operate and maintain heart-lung machines and other complex equipment during cardiac surgeries and other procedures requiring cardio-pulmonary bypass
- Monitor and adjust blood flow, gas exchange, and other parameters during the procedure to maintain the patient's vital signs and optimize oxygenation and perfusion
- Administer medications and blood products as directed by the surgical team, ensuring patient safety and appropriate response to interventions
- Ensure adherence to sterile technique and infection control protocols in the operating room
- Document all perfusion-related activities accurately and maintain thorough patient records
- Assisting to MICS Surgery&IABP Procedure
- Performing On call duties involves covering ICU and OR emergencies, weekends and night duties
- Training / Teaching of B.Sc., Cardio Pulmonary Perfusion Care Technology Students.
- Provided comprehensive care for patients undergoing long-term extracorporeal life support, resulting in increased survival rates.
- Maintained high-quality care standards by regularly calibrating and servicing perfusion equipment in accordance with industry guidelines.
- Troubleshot technical issues that arose during procedures quickly, preventing delays or interruptions in critical care provision.
- Participated in ongoing professional development opportunities, staying current on advances in perfusion techniques and equipment.
- Advocated for the adoption of innovative perfusion techniques and equipment within the facility, contributing to a culture of continuous improvement.
Education
MHA - HOSPITAL ADMINISTRATION
MASTERS OF HOSPITAL ADMINISTRATION
CHRISTIAN MEDICAL COLLEGE VELLORE 08.2019 - 10.2021
Bachelor of Science - CARDIOPULMONARY PERFUSION TECH
CHRISTIAN MEDICAL COLLEGE VELLORE,
VELLORE 07.2013 - 08.2016
Skills
- Quality Management
- Hospital Operations &Patient safety
- Accreditation Work
- Time Management & Work Centric
- Strategic Planning, Organizing, Coordination
- Leadership skills with proactive approach and Effective Decision making
- Synergy &Team Building
- Microsoft office – Word, Excel, PowerPoint, Outlook
- Artificial Intelligence (AI) in Healthcare
- CAPA, Hazard Analysis and Critical Control Points
- Regulatory compliance
- SOP development
- Continuous improvement
- Market research experience
- Decision-making&Problem resolution
Accomplishments
- Certified Healthcare Quality Expert - ANEXAS EUROPE
- Executive Diploma in Healthcare Management- Loyola Institute of Business Administration (LIBA) -
- Management Development Centre (MDC), Chennai
- Certified Professional for Quality Implementation in Hospitals (CPQIH)-CAHO
- Certification in Six Sigma Yellow Belt-QCI&ANEXAS EUROPE
- Total Quality Management- ANEXAS EUROPE
- Healthcare Inventory Management-QCI
- Programme on Implementation of NABH 5th Edition Standards in Hospitals-NABH
Certification
- Tools and Techniques in quality management -CAHO
- LEAN SIX SIGMA YELLOW BELT-QCI
- CERTIFIED QUALITY EXPERT-ANEXASS EUROPE
- TOTAL QUALITY MANAGEMENT-ANEXASS EUROPE
- certified program in health care quality -caho
- Programme on Implementation of NABH 5th Edition Standards for HospitalsProgramme on Implementation of NABH 5th Edition Standards for Hospital-National Accreditation Board for Hospitals & Healthcare (NABH)
- Fundamentals in Digital Marketing-GOOGLE
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCareer advancementQuote
"Quality comes not from inspection, but from the improvement of the process".
W.EDWARDS DEMING
Timeline
JUNIOR ADMINISTRATIVE OFFICER/ LECTURER
CHRISTIAN MEDICAL COLLEGE VELLORE, RANIPET CAMPUS
03.2022 - 03.2024
MHA - HOSPITAL ADMINISTRATION
MASTERS OF HOSPITAL ADMINISTRATION
08.2019 - 10.2021
PERFUSIONIST
STAFF, CHRISTIAN MEDICALCOLLEGE AND HOSPITAL
12.2017 - 01.2018
Bachelor of Science - CARDIOPULMONARY PERFUSION TECH
CHRISTIAN MEDICAL COLLEGE VELLORE,
07.2013 - 08.2016
Tools and Techniques in quality management -CAHO
Best Outgoing Student in BSc. Cardio Perfusion Technology-CMC
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
SPSS
REFERENCES
MR. JOSEPH SELVARAJ
Deputy General Superintendent &
Sr. Manager & Head,
Department of Support Services
Christian Medical College Vellore,
Ranipet Campus - 632517
Contact No: +91 9790440770
E-Mail: josephselvaraj@cmcvellore.ac.in
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Malayalam
Intermediate (B1)
Hindi
Elementary (A2)
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